Hey! I tried that and it didn't work. What do I do now?

I checked a few posts before and saw that you usually stopped replying after someone asked what else to do. Please reply back :(

Hi

The reset should have fixed the issue - other then that.

Is MEP patched up to date? The latest version is 16.0.3.63 - if it is not then try updating to the latest patch.

Otherwise, AFAIK, the only option is to re-install the software.

If you do decide to re-install follow steps 1, 2, 11 and 12 of this procedure.

HTH

John EB

So I tried that, followed the exact steps, but still nothing :/ I'm really freaking out right now because this was working perfectly yesterday but nothing you've told me to do has fixed it. Is there a trigger for this usually? Like, have people complained about this before and you figured out what specifically caused it, if ever?

I need all the help I can get, I spent a lot of money on this so for it to not work after all this is really freaking me out... :(

Hi

. . . . Is there a trigger for this usually? Like, have people complained about this before and you figured out what specifically caused it, if ever? . . . .

There is not a single specific trigger for this and yes it has been reported several times for Movie Edit Pro and other Magix programs and not just with the latest version.

Check that you have not muted the Autoscroll in the program settings - although the reset and re-install should have put this to default Fast as shown below

It has been suggested the following can trigger this behaviour:

1. Allowing the computer to Hibernate/Sleep for long periods, eg when finished working on it for the day and not doing a full shutdown, could be a trigger. Hibernating/sleeping a computer for long period is not a good idea as overtime issues will arise.
    
2. A graphics driver update may have stopped the cursor moving - particularly if it failed to install completely or the manufacturers version was replaced by a Windows version in an update.

Did you do a total shutdown of the computer and a cold boot or just tell Windows to restart after re-installing?

If you are running Windows 10 run steps 3 to 10 in the procedure I linked to, in order to make sure the Windows 10 installation is OK.

If the cursor is still not moving then I would suggest you raise a support ticket with Magix - they may ask you run a diagnostic tool.

HTH

John EB

One other thing you might want to check, since I've had the same experience on my computer (will not play video, timeline cursor fails to move):

Although the reset to defaults should have done this, go to File>Settings>Program (shortcut Y), Playback tab>Audio playback. Check the settings there, especially that the correct Output device is shown. You might also want to check that the correct sampling frequency, normally 48kHz, is selected.

Exactly what has happened on your computer happened to mine only last week. After much digging around, head scratching and hair pulling I eventually found that (in my case) VPX was showing nothing in the audio Output device box. Reassigning my default sound card, actually an external unit connected by firewire, allowed VPX to once more "work as expected".

HTH

Jeff

"Did you do a total shutdown of the computer and a cold boot or just tell Windows to restart after re-installing?"

Yeah. I also did the autoscroll thing, so I guess I might have to go and file a support ticket? Will that help?

@Jeff: I tried, thanks for the advice but it didn't work :(

Did you try in a new project to see if it works? If it does, then your project may be corrupt and you will have to open a backup file that hopefully will works.

Yeah, I tried making a bunch of new projects, and they're all still having the same issue. x(

Okay, I've literally just pretty much reset my entire computer. I wiped everything off it and started off fresh. It still isn't working.

What else am I supposed to do? Nothing is working :(

Hi

. . . . just pretty much reset my entire computer. I wiped everything off it and started off fresh. . . .

A very drastic solution, however pleased to hear the problem is sorted.

Happy editing

John EB

Just one question. While it's not a big deal, when I did the reset my works were deleted. I can fix them up again no problem, but when I saved them, I thought they saved directly to the account. Is there a way to retrieve them or am I out of luck?

Hi

. . . . I've literally just pretty much reset my entire computer. I wiped everything off it and started off fresh . . . I did the reset my works were deleted . . . .

I think you have answered your own question - unless you have backups on another device eg external hard drive.

If you do not have a backup device ie external USB hard drive - I would highly recommend getting one they can save you a lot of anquish and time if your computer hard drive fails or files get deleted, accidentally or by design, and you then find you need them.

John EB

Suddenly, halfway through making my video, the playback, fast forward "buttons" etc bar at the bottom of the preview panel is grey and I can't use it. I can only edit the video by using the keyboard. What went wrong and how do I fix it please?