Plantage constant

L.E wrote on 10/17/2023, 2:59 AM

Bonjour à tous,

J'ai récemment un problème qui est apparu avec Movie Studio 2022 Platinium. Il plante constamment. Il m'est impossible de monter une vidéo convenablement, le produit est devenu parfaitement inutilisable...

C'est étrange parce qu'il fonctionnait parfaitement par le passé et je ne crois pas avoir fait quoi que ce soit justifiant un tel comportement.

J'ai tenté de refaire une installation complète en suivant les explications données sur le site, mais cela n'a rien donné.

Des idées ? Je suis sous Win10

merci beaucoup!

Comments

L.E wrote on 10/17/2023, 3:05 AM

I realized that I should write my message in english, sorry about that.

Here is my message but translated in english :

Hello everyone,

I recently had a problem with Movie Studio 2022 Platinium. It crashes constantly. I can't edit a video properly, the product has become completely unusable...

It's strange because it worked perfectly in the past and I don't think I've done anything to justify such behavior.

I tried a complete re-installation following the explanations given on the website, but it didn't work.

Any ideas? I'm running Win10

Thanks a lot :)

L.E wrote on 10/17/2023, 3:19 AM

Ok, I might have found something.

In the parameters of the software (Files -> Settings -> Program -> Device Option), my graphic card (NVIDIA Quadro P2000) was selected for the import, Edition and Export :

When I switch to the internal Intel graphic card (Intel(R) UHD Graphics 630), the problem seems to be resolved :

Is that a normal behavior? For my needs, I think that the Intel GPU will do the job, but I am wondering if that is a known issue or if I should start wondering about my GPU that is maybe dying ? Any though?

Thanks

CubeAce wrote on 10/17/2023, 6:12 AM

@L.E

Hi.

We don't see many queries about Quadro cards in general but looking at the card specs and drivers I don't see any reason why it shouldn't be working. I do see there is a choice of two drivers. Are you on the latest released driver and which one? Have you tried swapping the driver over to the other one?

Also try in Windows Settings / System / Display / Graphics settings, where is says Choose an app to set preference, choose to search for a desktop app and find the program exe using the browse box. This should be around the C: Program files / Magix area and marked VideoDeluxe.exe or similar. Select and add to the list.

You should then have an options box. Select 'Let Windows decide' and close.

Go back to your program and try using the Quadro card again and see if anything improves.

Also use the Task Manager to see what temperature your video card is getting up to when in use and how well it is working.

We all use Google translate so don't overly worry about the odd post in your mother tongue.

Ray.

L.E wrote on 10/18/2023, 7:52 AM

Hi Ray,

Many thanks, it seems that updating the driver did the trick!

Windows was telling me that the driver was up to date, but I anyway downloaded the latest driver on the NVIDIA website and installed it. I guess you cannot trust Windows 😅

Thanks again for your help!

CubeAce wrote on 10/18/2023, 9:07 AM

@L.E

Hi.

Windows hardly ever picks up nvidia updates that can happen as often as twice a month. Sometimes though a new driver can cause problems so be ready to do a system rollback if that occurs.

Pleased to have been able to help and that it was a simple fix.

Ray.