Comments

johnebaker wrote on 8/29/2014, 12:14 PM

Hi

Presumably you had / have a previous version of Photostory installed?

Uninstall Photostory 2014 and any previous version you have, then run the Magix Cleaner tool available here, you may need to run this for each version of Photostory you have uninstalled,  then re-install Photostory 2014.

This should fix the problem.

John

Last changed by johnebaker on 9/1/2014, 1:17 PM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

gandjcarr wrote on 9/1/2014, 9:59 AM

Hi,

What do you mean when you say "I deleted 2010 and 2014"?  Just deleting the application and assciated directories does not "uninstall" the application as John suggested.  It just gets rid of the files in the application folder.  It does not remove the registry files because they have no direct association with the application folder(s) unless you do a "uninstall" and not just delete.  You also did not say if you ran the cleaning tool that John suggested.  Did you run it?  If you did not "unistall" the applications it will be much more difficult to recover your system to a point where the new version will install correctly.  It can be done, but we need to better understand exactly what you did to remove the previous versions and how you went about it.

George

Hue_Jarse wrote on 2/14/2015, 10:52 AM

Did you solve the problem?