Pay for HEVC -Codec

Stephen-Fearnley wrote on 10/10/2022, 5:19 AM

Not sure who to ask - Forum doesn't quite seem the correct are but

Website (https://shop.magix.com/en_GB/magix/payment/) hangs when trying to access/pay for this codec.

Movie Studio 18 Platinum 18.1.0.24
Movie Studio 2022 Platinum 21.0.2.138
MAGIX Movie Studio 2023 Platinum 22.0.3.172
PC running Windows 10 Pro 64-bit OS Version 22H2, x64-based processor, 32GB RAM
OS Build 19045.357
11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 
NVIDIA GeForce GTX 1650 DirectX 12.0
500GB SSD (232GB available), 3TB SATA HHD (over 2TB free), 4TB SATA HHD (over 3TB free), DVD read/write, BluRay Read/write.

Comments

CubeAce wrote on 10/10/2022, 5:27 AM

@Stephen-Fearnley

Hi and welcome to the user to user forums.

That page just tells me I have nothing in my shopping basket (which is not surprising) but does not hang.

If you have an antivirus program running try disabling it while you try to make a payment.

If that doesn't work contact sales@magix.net and report your problem there.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

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Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

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Stephen-Fearnley wrote on 10/10/2022, 5:29 AM

Thanks for prompt response. I'll try to disable anti-virus . . . . .

Movie Studio 18 Platinum 18.1.0.24
Movie Studio 2022 Platinum 21.0.2.138
MAGIX Movie Studio 2023 Platinum 22.0.3.172
PC running Windows 10 Pro 64-bit OS Version 22H2, x64-based processor, 32GB RAM
OS Build 19045.357
11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 
NVIDIA GeForce GTX 1650 DirectX 12.0
500GB SSD (232GB available), 3TB SATA HHD (over 2TB free), 4TB SATA HHD (over 3TB free), DVD read/write, BluRay Read/write.

Stephen-Fearnley wrote on 10/10/2022, 5:37 AM

No luck - I'll visit sales

Movie Studio 18 Platinum 18.1.0.24
Movie Studio 2022 Platinum 21.0.2.138
MAGIX Movie Studio 2023 Platinum 22.0.3.172
PC running Windows 10 Pro 64-bit OS Version 22H2, x64-based processor, 32GB RAM
OS Build 19045.357
11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 
NVIDIA GeForce GTX 1650 DirectX 12.0
500GB SSD (232GB available), 3TB SATA HHD (over 2TB free), 4TB SATA HHD (over 3TB free), DVD read/write, BluRay Read/write.