Comments

emmrecs wrote on 1/8/2021, 3:51 AM

@Ben-Lamoureux

Welcome to the Magix user to user forums, so not a contact for any Magix staff. Hence, no-one here can help you, sorry!

Please, never post confidential data, like your serial number, to a public forum like this one. You will see I have edited your post to remove it.

To answer your question, you will need to email infoservice@magix.net, with full details of your current version and ask whether any upgrade discount is available to you.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Former user wrote on 1/10/2021, 1:13 PM

Hey ben,

have you created an account on Magix.com? If so, do that first and you will have an option to update the serial number there. You may have the option to upgrade through there. but if that doesn't work and magix doesn't get back to you, you always have the option to purachasing it fresh. I believe the upgrade price is $99 and new $149.00 (NOT Next or 365). But try making an account and log in. Go to Create Activation Code. That is where you enter the old activation code.

Ben-Lamoureux wrote on 1/10/2021, 3:07 PM

Thanks. I already tried my serial number and it says that it is not valid. I assure you that it is, I purchased Acid Pro 7 a long time ago though. Should my serial number work? Why does it say that it's an invalid number? Thanks. Ben.

Former user wrote on 1/10/2021, 5:49 PM

Try this last method, copy and paste your serial number on the notepad (On PC), then again, copy and paste that same serial number back on to the activation window of Magix account. I know this sounds weird but you never know. Since your serial number is a valid serial number, and of course you are putting it in correctly, it should work.

Now, if this doesn't work, send an email to support@magix.net

Martin-Rosas wrote on 1/10/2021, 7:49 PM

How do I reinstall Acid Pro on my computer. I had a virus and had to reset my computer back to factory settings. I have my serial number and Ive already went to the Magix website and found my purchase. When I click on download program it just keeps taking back to download program.

Former user wrote on 1/10/2021, 10:08 PM

When you start the download, does it at least go through the downloading? Or it takes you right back to "download" as soon as you click on it? Is it possible for you to send a screenshot? A video of you doing all this would even be more helpful.