Not registering

Mark-Holland wrote on 1/15/2023, 8:50 AM

When I try and register my serial it tells me its already been used I have used it on my laptop on the same account ME but I have 2 activations don't I? also I couldn't activate using the computer name as I tried that again also my account says no activations ALSO I have completely uninstalled and re-installed. Thanks

Comments

johnebaker wrote on 1/15/2023, 1:09 PM

@Mark-Holland

Hi

On the second installation or any re-installs you may do in the future, you only need to sign in (Join in the Start screen lingo) as indicated in the image below, with the email address you used to register the software on the first installation

or

Sign in in the main program

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Mark-Holland wrote on 7/15/2023, 3:16 PM

done this but now when I try and export I get another error

SP. wrote on 7/15/2023, 4:15 PM

@Mark-Holland Try opening the program settings and click on the button to clean up the store.

Mark-Holland wrote on 7/16/2023, 2:07 AM

@Mark-Holland Try opening the program settings and click on the button to clean up the store.

I have done that still does the same also when I am logged in it just shows I have the free version 😦

johnebaker wrote on 7/16/2023, 3:23 AM

@Mark-Holland

Hi

The error mesage suggests that you have not downloaded and installed all the extra features, soundpools, instruments etc - one of these activates the additional tracks.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Mark-Holland wrote on 7/16/2023, 3:47 AM

Hiow do I do that? when I hit upgrade nothing happens, when I hit enter serial I get the message its already in use buit it is not in use as this is the only pc it is installed on?

SP. wrote on 7/16/2023, 4:10 AM

@Mark-Holland Which edition of Music Maker is registered in your customer account at Magix.com? A premium or plus edition?

That is very odd it is not shown in your screenshot since you said use the exact same account. Or is there a typo in your e-mail address?

Mark-Holland wrote on 7/16/2023, 7:44 AM

I have MUSIC MAKER 2023 PREMIUM & MUSIC MAKER 2023 PLUS but nier serials work

Mark-Holland wrote on 7/16/2023, 7:45 AM

my name is showing as logged in so my email must be correct

emmrecs wrote on 7/16/2023, 8:03 AM

@Mark-Holland

With the program open, check the Downloads tab for any other features etc., you should have. Download and install anything listed there.

You wrote:

I have MUSIC MAKER 2023 PREMIUM & MUSIC MAKER 2023 PLUS but nier serials work

I'm not sure whether both serials will still be active. I suspect your purchase of the Premium edition would ahve, in effect, overwritten your Plus edition serial key.

Jeff
Forum Moderator

 

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Mark-Holland wrote on 7/16/2023, 9:46 AM

I have uninstalled-reinstalled and cleared the store and its now working. Tanks eveyone your the pointers.