SF is not a utility app and needs to be installed on the PC's main drive, typically "C:\Program Files.." The media files can be elsewhere though;

The same email address that was used when SF was initially registered must be used See Magix's 'How to solve error code "-24"'
Otherwise, contact the Magix customer service sales team ss SP stated

btw. welcome to the Magix Sound Forge community @groundfeel

i used the same email, so i need to install in the main drive right?

Yes, install to your main drive.

and .. this is a public forum, so do NOT post serial numbers and other personal info.. which I removed from your previous entry.

so support is asking for a voucher? and by the way the shop link is not even working how can i solve this issue?

I would like to use my software I don't understand why is so difficult to reach the support team?

If you bought your software over a year ago support will cost something. If the link does not work try another browser or try to contact infoservice@magix.net to help you to buy a voucher. But maybe we can solve the problem here for free. Did you already try to reinstall the software on your main hard drive?

As SP stated. "Did you already try to reinstall the software on your main hard drive?"

Which version of SF and where did it come from (Sony, Magix, other)? You are not giving us much to go on groundfeel.

I think the real problem here is that people are asking a lot of questions. 😀

If you bought your software over a year ago support will cost something. If the link does not work try another browser or try to contact infoservice@magix.net to help you to buy a voucher. But maybe we can solve the problem here for free. Did you already try to reinstall the software on your main hard drive?

it was 1 month ago max

As SP stated. "Did you already try to reinstall the software on your main hard drive?"

Which version of SF and where did it come from (Sony, Magix, other)? You are not giving us much to go on groundfeel.

 

 

yes main HD

If you bought your software over a year ago support will cost something. If the link does not work try another browser or try to contact infoservice@magix.net to help you to buy a voucher. But maybe we can solve the problem here for free. Did you already try to reinstall the software on your main hard drive?

i even tried to buy the ticket in the support page but the link is not working i can't even buy support if i wanted to

As SP stated. "Did you already try to reinstall the software on your main hard drive?"

Which version of SF and where did it come from (Sony, Magix, other)? You are not giving us much to go on groundfeel.

 

 

VEGAS Movie Studio 16 Platinum i got it from humble bundle, i already sent a request there btw

If you just bought the program you shouldn't need to buy a voucher. This has to be a mistake on Magix side. Do you already have an account on Magix.com? Send infoservice@magix.net your order confirmation. They should send you another serial. Maybe Humble Bundle sent you a wrong serial.