Comments

Rashi wrote on 4/16/2024, 7:45 AM

Attachment of the error message for reference.

 

CubeAce wrote on 4/16/2024, 10:06 AM

@Rashi

Hi and welcome to the user to user forums.

Please read and try to comply to the requests in this post as reasons for failure could be many and the information asked for could speed up any resolution given and will encourage other members to help you more.

Be aware there are no Magix employees on the forum. Even the mods are just other users.

At present that message could be caused by any one of a number of faults.

Ray.

Last changed by CubeAce on 4/16/2024, 10:08 AM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4894

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Rashi wrote on 4/16/2024, 10:52 AM

How can this issue which I am facing be resolved?

johnebaker wrote on 4/16/2024, 10:59 AM

@Rashi

Hi

. . . . How can this issue which I am facing be resolved? . . . .

By giving us the information requested.

@CubeAce gave you a link to a topic which details what we require with respect to your computer specification and as you are having an issue with video files, a MediaInfo analysis of one of the source files used in the project.

In addition:-

  • Does the error occur as soon as you start the export? If not when?
     
  • Which export preset are you using, and did you change any of the presets settings?

John EB
Forum Moderator

Last changed by johnebaker on 4/16/2024, 11:00 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Rashi wrote on 4/16/2024, 11:06 AM

@Rashi

Hi

. . . . How can this issue which I am facing be resolved? . . . .

By giving us the information requested.

@CubeAce gave you a link to a topic which details what we require with respect to your computer specification and as you are having an issue with video files, a MediaInfo analysis of one of the source files used in the project.

In addition:-

  • Does the error occur as soon as you start the export? If not when?
     
  • Which export preset are you using, and did you change any of the presets settings?

John EB
Forum Moderator

The error comes in mid of the exporting of the file.

Have been exporting to the mpeg/avi.. Dint change any preset.

Have never faced this issue Before.

And the error dsnt have a code. It comes blank.

Don't know whom to approach and solve this issue.

 

 

 

Former user wrote on 4/16/2024, 12:57 PM

Don't know whom to approach and solve this issue.

@Rashi If you don't read & provide the information asked for in the link that @CubeAce posted in his comment & you were reminded of in @johnebaker's comment then nobody can help you, not Magix staff nor anyone on this forum.

Here is the link again - https://www.magix.info/us/forum/please-do-the-following-before-posting-your-question--621831/

---------------

PS.

I'll break that link down to simple terms,

System.. -

  1. What CPU (Processor) ?
  2. What GPU (Graphics card) ?
  3. How much RAM (Memory) ?
  4. Which Magix program are you using?
  5. What is your Windows version?

Media information -

You say 'mpeg/avi', these are just containers, a little bit like folders on your PC they hold a lot of 'other' information within, so there's an App called MediaInfo which is mentioned in that link above, download it, it's free & a fast download with no added adverts or any of that rubbish. https://mediaarea.net/en/MediaInfo
After downloading, right click on the media file in your Windows folder, open MediaInfo, choose Text from the options at the top, Copy & paste the information in a new comment on here 👍

Like this -