Sorry, your suggestion doesn't work. For my first post, i forgot to say that i can't drag the clip into the timeline. But for the sound clips it's ok. 😬

About my processor: Intel Core i7 4790 3.6 Ghz

@FL612

Hi Franois.

What is the file type? Which intro?

This version of Magix can not take advantage of either of your GPUs and they should not be used.

In settings \ Display options, try switching to Compatibility Mode (video for Windows) and in the Video mode box below switch to Alternative mode 2 (Video Mixing Renderer 9) as well.

See if that allows importing of the files although dragging a clip can be problematic on less powerful machines rather than using the import button in the relative import section of MEPs editor.

Ray.

I don't know the file type. It's clips buy on the Magix Store, like sound clips.

Those clips were working perfectly with my previous version of Magix Video. Why not now? Everything work great with the software, except those intro/outro clips.

@FL612

Hi Franios.

The new infusion engine is much more demanding on a system than previous versions of MEP. It expects the new system to be capable of 4K and 8K editing.

Always check the specifications page for absolute minimum specs. All of them. Before you choose to upgrade any program. Never believe the advertising blurb Magix pushes out on its update messages.

If you have not had the program long ask Magix for a refund stating your reasons and go back to your previous version if possible. If that was version 2018 or later you are in luck and the program can still be downloaded from the Magix servers from here.

Magix staff can be contacted at sales@magix.net . There are no staff on the forums, only fellow users like yourself. That includes me.

Scroll towards the bottom of that page to find the download section.

Ray.

My point of view is that Magix has forgotten something in his new version regarding this type of clips.

😟

To use an Intro, you have to have something on the timeline, like a video clip. Do you have something?

Show us the entire screen.

Other than the newly purchased intros, which other intros that we may have don't work.

John CB

Thank you for the following. In preview mode, I can't hear the sound of the intro clip but i can play the image. And i can't drag the clip into the timeline, even if there's a video. Very strange!

@FL612

Try checking if ,Stereo Mix, is enabled in the windows mixer.

Ray.

Sorry, it doesn't work. I think the problem is more than the sound, because i can't drag the intro clip into the timeline.

Hello, now it works. I dragged the clip in the extreme left of the timeline, and suddently i can play the entire clip, sound and image. Strangely, i can't hear the sound in the preview and i can't load the clip into the timeline using the arrow. But it's ok. Thank you for your help guys!

@FL612

Hi

The mouse not dragging and no audio are symptoms of a Windows update that requires finishing installing, it is the first sign I get on my laptop that an update requires a restart.

Try restarting Windows - Windows button, Power option, Restart - this is different to a Shutdown/restart in that it forces the computer to reload all the drivers, including new ones and updates.

HTH

John EB

@FL612

You cannot drag and drop an Intro onto a blank area. You have to drag the intro onto the first video clip which should be at the beginning of the timeline. The Intros work with this video clip. Alternatively, select the video clip and use the insert command on the Intro icon when you mouse over it.

For both Into and Outro, you have to have separate video objects. You cannot have both on the same clip, so if there is only one clip, it should be split somewhere to have two clips.

John CB

@FL612

You cannot drag and drop an Intro onto a blank area. You have to drag the intro onto the first video clip which should be at the beginning of the timeline. The Intros work with this video clip. Alternatively, select the video clip and use the insert command on the Intro icon when you mouse over it.

For both Into and Outro, you have to have separate video objects. You cannot have both on the same clip, so if there is only one clip, it should be split somewhere to have two clips.

John CB

If i drag and drop the intro at the beginning of the timeline, it works. But if i want to insert the intro by using the arrow (the insert command, if you prefer) of the icon, it doesn't work. It's not normal, and this is what i want to fix!

@FL612

Hi

The mouse not dragging and no audio are symptoms of a Windows update that requires finishing installing, it is the first sign I get on my laptop that an update requires a restart.

Try restarting Windows - Windows button, Power option, Restart - this is different to a Shutdown/restart in that it forces the computer to reload all the drivers, including new ones and updates.

HTH

John EB

As per your suggestion, i restart the computer, but nothing happenned in relation with my issue.

@FL612

Hi

. . . . i want to insert the intro by using the arrow (the insert command, if you prefer) of the icon, it doesn't work.. . . .and this is what i want to fix! . . . .

The insert arrow works fine here in Magix Video Deluxe v 20.0.1.73, have you definitely cut the video object in to 2 parts and selected the appropriate part before using the Insert arrow.

@browj2 - out of interest, you can insert an Intro onto a clip further along the timeline, ie it does not have to be at the beginning - though why???

John EB

@FL612

As I had asked before, other than the newly purchased intros, which other intros that we may have don't work for you?

Did you download and install the additional content?

Looking at your image, I don't see the intros folder that normally comes with MEP - Intros/Outros Basic.

...if i want to insert the intro by using the arrow (the insert command, if you prefer) of the icon, it doesn't work.

You first have to select the video clip that is on the timeline, then use the arrow (insert command).

John CB

Thank you very much johnebaker,

Now it works. You were right. I need to cut the video in two parts before to load the intro using the arrow. I am relieved. 😄 My sofware works fine. Finally, it was not a real issue. Last thing: can you check on your side if you hear the sound when you click "play" on the preview button of the intro icon at the upper right of the screen.

@FL612

As I had asked before, other than the newly purchased intros, which other intros that we may have don't work for you?

Did you download and install the additional content?

Looking at your image, I don't see the intros folder that normally comes with MEP - Intros/Outros Basic.

...if i want to insert the intro by using the arrow (the insert command, if you prefer) of the icon, it doesn't work.

You first have to select the video clip that is on the timeline, then use the arrow (insert command).

John CB

Browj2, I just installed the additional content. And i have just two intro and they work well now. You are right, i need to select a video before trying to load the intro. My skills are getting better with the use of MEP. Also see my other post in relation with johnebaker. Thanks for your help. I really appreciate!

@FL612

Audio should be present when pressing play in any intro / outro as the video plays in the editing screen.

Ray.

No there's no sound about the intro/outro (in preview mode). But i can hear the sound when i preview a sound clip. Very strange! How to fix this? We are progressing...