NewBlue updates

me_again wrote on 11/4/2024, 8:17 AM

Greetings,

I have quite a few NewBlue effects that have come with various incarnations of MEP/MS and I've just updated them mostly without a problem.

I say mostly because one of the plugins I have is "Elements 3 Overlay" and the NewBlue Application Manager informs that an update is available to version 5.

This installs but does not show in MS2024. On closer investigation, Elements 5 Overlay installs in a new folder and the Application Manager informs that I need to buy a licence; this is an upgrade NOT an update.

Deleting Elements 5 Overlay does not have any repercussions with Elements 3 Overlay.

Just thought I'd post this for information.

AndyW

Comments

me_again wrote on 11/4/2024, 10:14 AM

Can't edit the original post so here's the bit I forgot to add.

Tha Application Manager states the update version is 3.0.241028 - when I download the "update" it is 5.0.241028.

Version 3 does not seem to exist.

I have emailed NewBlue Support.

AndyW

me_again wrote on 11/4/2024, 2:50 PM

What superb customer support.

Within 30 minutes of receiving the support ticket number I had an email with a new licence number.

Excellent.

AndyW

CubeAce wrote on 11/4/2024, 5:27 PM

@me_again

Hi Andy.

Yes New Blue tend to be very on the ball.

Do you mean you got the new version of the correct update?

Mine seem to be as up to date as they can be although I'm not sure I've ever had or used the top one on my list.

Ray.

me_again wrote on 11/5/2024, 12:03 AM

@CubeAce

Greetings Ray,

Do you mean you got the new version of the correct update?

Yes the new version 5. I have to admit I don't use these effects either but the NewBlue Application Manager said it was available so available it had to be - if you get my drift😏

AndyW

CubeAce wrote on 11/5/2024, 1:03 AM

@me_again

Hi Andy.

Oh no. I do use mine, It's I just have never had the top one showing in the list in my image above, installed or showing up on effects to instal on my system as far as I can recall.

Ray.

johnebaker wrote on 11/5/2024, 5:51 AM

@CubeAce, @me_again

Hi Ray, Andy

I do not use them, the updates that are, as far as my notifications that have popped up so far, they are v5 and appear to need new serial numbers, the 'updates' from v3 to v5 are not accepting the serial numbers I have.

John EB

me_again wrote on 11/5/2024, 6:30 AM

@johnebaker

the 'updates' from v3 to v5 are not accepting the serial numbers I have

That's the exact problem I had with Elements Overlay 3 to 5. As I've mentioned above, I did a quick email to NewBlue support (actually not an email, it was through their website) and they emailed me back with a new serial number.

If your NewBlue Application manager is showing that you have Updates it seems like NewBlue will supply new serials if you ask them; it's maybe worth a try(?).

Either that or someone's made a mistake to my benefit 😉😏.

AndyW