New X15 now not working aftew a day of use.

mouthpiece1c wrote on 7/8/2023, 6:15 AM

Hi. Downlowded new X15 and installed it. Used it 3 or 4 times. Next day the intro picture "Magix X15 ...." came as usual, but froze. Restarted, and it still froze - every tine. Reinstalled the program, and the same happened again and again. A box appered saying - A SERIOUS PROGRAM ERROR OCCURRED -error in module "video_pro_x_exe" Any HELP????

Comments

emmrecs wrote on 7/8/2023, 6:28 AM

@mouthpiece1c

Sorry to hear this.

However, how, exactly, did you carry out the uninstall and reinstall of the program? I ask, because it is highly likely that, unless you took care to ensure that everything connected with the original install was completely removed, the original "issue" is still present on your machine, sorry. The simple fact is that the default Uninstaller for the program, because it is based on a log created when the program was first installed, does not know anything about files, registry entries etc., which are created on the first and subsequent runs of the program. Hence it does not/cannot remove them and they are often the cause of the type of error you are seeing.

We tend to recommend using the free Revo Uninstaller to fully uninstall all parts of a program (just take care to follow its instructions for use carefully and check everything it tells you it is going to remove, especially if you have any other Magix program installed).

Following its use, reboot your computer and then try the reinstall again.

You might also like to look at this tutorial for instructions on how to find more information about what is causing the crash on your machine.

HTH

Jeff
Forum Moderator

Last changed by emmrecs on 7/8/2023, 6:30 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

mouthpiece1c wrote on 7/9/2023, 5:25 AM

Thank you so much for that information. I'll report back . 1C

mouthpiece1c wrote on 7/24/2023, 6:17 AM

Sadly - it didnt work. Movie Studio 2023 still works as usual. I leteraly installed x15, used it for 2 simple jobs - and then A SEVERE PROGRAM ECCOR OCURRED etc. Tried to sestart progrem and forrow instructions. Didn't appear! No idea what to do next. Mike