There are no error messages - registers fine with Magix. The program opens to a full soundforge window but is entirely locked up. I need to use task manager to close it. Tried 5 downloads, reboots, 32 and 64 bit versions, and trial download with same result. Tech help had me modify the windows registry to no avail. What they sent was a standard response to another problem I didn't experience. I did try the administration launch to the same effect. Thanks for your thoughts - much faster than tech help!

Hello markham-starr,

do you have a ticket number from tech support? I will have a look on it.

Dear TW,

It’s been weeks now so I just gave up on it. I was surprised that your company cared so little about it actually. In talking to others about the problem with no real tech help at your company and your posted phone numbers no longer in service, they suggested you were going down the tubes. I have used the program for years and really liked it, so I was disappointed. I don’t have any ticket number now as I don’t keep emails that turn irrelevant.  Thanks -

Mark

Hey Mark,

sorry to hear that nobody could help you until now. i will talk to the tech support directly to help you with your problem. I hope that helps. The problem that occours on your system is not trival for our supporters to fix, but we will find a solution. Is it possible for you to write directly to: Support-sfas12@magix.net

You can quote me please in your mail.

Thank you for patience.

Hi

. . . . Bought the newest version of Soundforge and it won't run on my new windows 10 computer . . . .

We need more information, especially about the computer - there may be something about it that is preventing the program running properly:

1. Computer specification - processor make/model, graphics card or chipset, RAM, hard drive configuration, sizes and free space?
    
2. Windows version and is it up to date?  Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
    
3. Antivirus, firewall and /or Anti-malware software installed.

Also please read this post before replying and add any other information you think may be relevant.

John EB 

John,

After wasting two days with it I had to move on, especially since their tech support wasn’t going to help. I gave them all of the info you asked for. Too much work to do to stop for this type of problem. Thanks though for your help - it’s always the people in the chat rooms who fix these things. I was dumb enough to update my iPhone to their newest bug fix only to find more problems then I ever had before. Called Apple - they’d never heard of the problem 6 phones in my family now all have with the update - but chat room people know all about it. They hung up on me after 50 minutes and sent me an email (to my iPhone!) saying they didn’t know how to call me back, and this wasn’t the low level tech help - I had been bumped up to their smart people! I guess that’s just the way it is these days.... Thanks again -

Hi Mark,

Did you reply back to Magix Tech support who gave you an email address above? See the post by T.W. above. Tech support can't help if you don't give them the information required to help. I installed SFAS12 and it works, so there is something wrong on your end.

John CB

I had given them the info at the very start, and as mentioned, have moved on when they sent me a form answer to a different problem. I am not doubting it works on yours or other computers, just was trying to get it to run on mine. Thanks -

mark

@markham-starr

T.W. works for Magix and offered to help. I suggest that you take him up on it.

Hi

. . . . just was trying to get it to run on mine . . . .

That is why TW asked for more information - his answer indicates he does not work for the support department and by inference does not know what information you have supplied them.

Similarly I asked for more information because there is something different (or not set correctly) about your computer.

John EB