Hi, I load a project I have been working on and all it does is this. No matter how I save a project, when I try opening it up, the "Open recent projects" says empty and when I load it manually, it just sits like this forever. I have 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz   2.92 GHz, with 16GB Ram, 4k screen, 1tb harddrive (only 50% full). It is only Jpeg images, no videos.

@Elprimeradavio

Thank you for the data and screenshot.

That is clearly a display/graphics issue so the first thing I would check is that your graphics drivers are fully up to date. I note your CPU is listed as being "Intel Iris Graphics eligible". I'm not sure exactly what that means, sorry.

Also, don't depend on Windows Update to find and install the latest drivers for you; instead you can find them for your CPU (and its integrated graphics) here.

If that is, or is not the solution do post back and we will endeavour to assist further, if further help is needed.

Jeff
Forum Moderator

Hi, I want to note that I have no other issues with my graphics at all for any other program I use, including other graphic design programs, just this. Here is a screenshot, my updates are all current.

@Elprimeradavio

I did suggest you go directly to the Intel website for the latest drivers for your CPU (via the link I gave you).

There have been numerous occasions when users have found that Windows Update reports the drivers are up to date when they actually are not the latest ones the CPU/GPU manufacturer has released!

Jeff

@Elprimeradavio, @emmrecs

Hi

The current driver version for the i7-1195G7 is 32.0.101.5989.

Also ensure that the Windows settings, System, Display, Scale is set to 100%

In the program shortcut Properties, Compatibility tab try changing the Change high DPI settings options to determine if they help.

The '"Intel Iris Graphics eligible' refers to the integrated GPU specification behaviour which depneds upon the RAM configuration.

If configured as single-channel memory the iGPU will default to less than 80 Execution Units being availalble, and approximates to the Intel UHD Graphics performance levels

If the system RAM is populated with 128-bit (dual channel) memory and configured as dual channel, then the iGPU will perform using all the Execution Units available in the particular architecture version of the Xe graphics chip, giving increased performance levels.

John EB
Forum Moderator

Hello @Elprimeradavio,

Have you reset Photostory 2025 to default? If not, go to: File / Settings / Reset Program Settings to Default.

Good luck, Rob

Hi, I took everyone's advice, please see screenshots. I downloaded the latest driver, i updated the settings. I reset the default settings and I even reinstalled the program, and set scale to 100%. Nothing at all changed with the program. For some reason or another, this program, and ONLY this program is not working. I even used the 2023 and that worked fine at the time. I want to add, that I have also been reaching out to Magix via Email for a refund right away when then whole thing happened, and I have not received any reply, only replies here on the forum. Therefore, I apologize to everyone here. MAGIX, please just refund me so I can buy something else that works for my project that is due this week.

@Elprimeradavio

No Magix staff are present here so if you want a refund you need to email full details of your order and a refund request to infoservice@magix.net.

Jeff

Jeff, I have emailed twice, and even provided them with the initial system check they requested and I have not received any response. I want to reiterate that I have not had any issues with photostory in the past, just this brand new version that I purchased the day it was released. I will try once again, Thank you for all your patience,

@Elprimeradavio

When you first, or subsequently, raised the problem with Support, assuming you properly created a Supprt Ticket, you should have received an email acknowledgement of your request for help. (It may have appeared to be blank, merely including a ticket number in the subject line.) If so, and you still have the email, reply to it, asking for an update. (The ticket number is the all-important detail which enables Magix staff to track all support requests.)

Jeff

Jeff, I thank you very much for your patience, however, I can attach all the emails, but no point. I first requested a refund 5 days ago, sent a follow up, 4 days ago, and another follow up yesterday, I still have not received ANY reply. I emailed service@, I emailed info@, I'm not sure what's going on with MAGIX Software GmbH ?!! This forum is the only place I am actually getting replies, yet ironically, no one on here can issue a refund like you mentioned. I would really appreciate if you can provide me a good form of contact where someone will actually provide a refund.

There is an update -> V 24.0.1.192 (UDP3)

@Elprimeradavio

The only email address that I am aware should be used is infoservice@magix.net. I suspect your earlier emails, to support@ and info@, may be permanently "lost in the ether" because they do not have a correct address on them, sorry.

Jeff

Jeff, I apologize for the abbreviations of info and service, but yes I replied to the more accurate inforservice@magix.net and support@magix.net and even one more. Just a few minutes ago I received a reply via email, see screenshot below. Absolutely unacceptable. Not only that, since they are apparently replying to my original message from now 6 days ago by the rest of the email, they have completely ignored my request for a refund, instead direct me to downloading their patch that they just put out. So, obviously there are problems like my initial post here, and should never have released this version. They are literally admitting to being severely understaffed, yet still offer no refund.

@Elprimeradavio

Thank you for the clarifications and for showing at least part of the content of that email.

I think you need to immediately reply to it, pointing out that you have already requested a full refund and ask that they action this refund immediately.

Jeff

I have been using this for the past day since released and can't get anything done. constantly freezes, jams, etc. The store is useless as none of the items you click take less than 5 minutes to display. This new version has so many bugs and quarks that it is completely unusable and should be shelved until fixed.

Hi

I have just found this conversation and I totally agree with all you say, I have a pretty powerful PC well above the requirements but it cannot cope with the 2025 version in fact I did try the 2024 version and it had so many glitches I couldnt live with it so asked for a refund. What a nightmare I was given the run around because although I had contacted Technical Services I hadnt asked for a refund inside the prescribed period. I was not happy and eventually begrudgingly a refund was given. As to the 2025 version some 2024 version glitches have been ironed out but just like you it can freeze and in most cases you have to forceably close it down and hope the latest saved Project version is usable. Fortunatley I was only running the trial version. I have reverted to the 2023 version which as in your case is glitch free and as far as I can remember has never frozen all the time I have used it.

I have raised a Technical Support Request and wouldnt you know it they are saying my PC may be too old and not have a powerful enough CPU. However it handles every other program including Photoshop Elements editing dozens of RAW photos at a time without a problem so why is Photostory causing such issues.

@David-Robinson5527

Hi David

Is your computer still the:

Intel Core i7-11700 @ 2.50GHz CPU, GeForce GTX 1660 SUPER Graphics Card ?

If so:

• Are the GTX 1660 Super drivers up to date, current versions are:
  GRD drivers 566.03 (32.0.15.6603)
  SD drivers 565.90 (32.0.15.6590).

. . . . they are saying my PC may be too old . . . .
In a sense this may be 'true', though not due to age, ie if there is no iGPU in the CPU - I find Photostory runs better on an Intel iGPU for many effects and processing.

• What is/are the i7-11700 suffix letter(s) ? There are 6 different i7-11700 models, if the suffix is F, or KF, then there is no integrated GPU,
  
  If the CPU does have an iGPU eg UHD 750 then are the drivers up to date and is it selected in the PS 2025 settings Device options tab, Playback section, Video mode option?

John EB

@David-Robinson5527

Hi David

Is your computer still the:

Intel Core i7-11700 @ 2.50GHz CPU, GeForce GTX 1660 SUPER Graphics Card ?

If so:

• Are the GTX 1660 Super drivers up to date, current versions are:
  GRD drivers 566.03 (32.0.15.6603)
  SD drivers 565.90 (32.0.15.6590).

. . . . they are saying my PC may be too old . . . .
In a sense this may be 'true', though not due to age, ie if there is no iGPU in the CPU - I find Photostory runs better on an Intel iGPU for many effects and processing.

• What is/are the i7-11700 suffix letter(s) ? There are 6 different i7-11700 models, if the suffix is F, or KF, then there is no integrated GPU,
  
  If the CPU does have an iGPU eg UHD 750 then are the drivers up to date and is it selected in the PS 2025 settings Device options tab, Playback section, Video mode option?

John EB

Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz   2.50 GHz

@David-Robinson5527

Hi David

Is your computer still the:

Intel Core i7-11700 @ 2.50GHz CPU, GeForce GTX 1660 SUPER Graphics Card ?

If so:

• Are the GTX 1660 Super drivers up to date, current versions are:
  GRD drivers 566.03 (32.0.15.6603)
  SD drivers 565.90 (32.0.15.6590).

. . . . they are saying my PC may be too old . . . .
In a sense this may be 'true', though not due to age, ie if there is no iGPU in the CPU - I find Photostory runs better on an Intel iGPU for many effects and processing.

• What is/are the i7-11700 suffix letter(s) ? There are 6 different i7-11700 models, if the suffix is F, or KF, then there is no integrated GPU,
  
  If the CPU does have an iGPU eg UHD 750 then are the drivers up to date and is it selected in the PS 2025 settings Device options tab, Playback section, Video mode option?

John EB

Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz   2.50 GHz

And yes the Intel Drivers are up to date

I have a similar problem with PhotoStory Deluxe 2025. I start the app and this is as far as i get.

There is a dialog box behind the splash picture which says 'Unspecified error'

Before this happened, I was getting a violation error every time I tried to change directory to get to the media I wanted to use.

My Rig

Edition: Windows 11 Pro
Version: 23H2
Installed on: 6/‎11/‎2024
OS Build: 22631.4391
Experience: Windows Feature Experience Pack 1000.22700.1047.0

NVIDIA GeoForce GTX 1650
Driver Version Studio: 565.90
12th Gen Intel(R) Core(TM) i7-12700K   3.60 GHz
64.0 GB (63.8 GB usable)
System Type: 64-bit operating system, x64-based processor
Display: 1920x1080, 60Hz

@David-Robinson5527, @Ronald-Henderson

Hi

Try switching the GPU to the Intel UHD graphics chip in the Program settings, Device options tab Video mode dropdown.

John EB

@Ronald-Henderson

Hello Ronald,

Your photostory.ini file is probably corrupted.

Go to: C:\Users \User \AppData \Roaming \MAGIX \Fotostory_2025_Deluxe and then delete Photostory.ini. When starting Photostory Deluxe it will be created automatically again.

Note!! The AppData folder is a hidden folder

Good luck,

Rob

Addition: Removing Photostory.ini will reset Photostory Deluxe to its default values ​​and fix any computer configuration errors