New Photostory 2022 constant crashes

Jennifer-Wilkins wrote on 9/6/2021, 3:31 PM

I got a new computer with an intel core i7 and iRis xe graphics. upgraded my photostory software to the newest version and it is essentially useless. I open the program and I get a crash notice.

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CrashDump 20210906_125843_v21.0.1.74.dmp successfully written

Error in module "Qt5CoreMx64Qt5.15.1.dll" (Load address: 0x00007FFEF8410000) at address 0x00007FFEF889CEC8 (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread   (ThreadID: 00001ae8)
00007ffef889cec0   00 00 00 00 00 00 00 00
00007ffef889cec8 > 01 00 00 00 00 00 00 00
00007ffef889ced0   00 00 00 00 10 40 55 00

Photostory.exe 12.08.2021 17:03 b75997f0

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Try to close the program, I get a crash notice, I select close program, which then closes and reopens the program, where I get a crash notice. I haven't really tried to do anything in the program because these crash notices are so annoying.

I've checked for updates and there are none.

ideas?

Comments

browj2 wrote on 9/6/2021, 8:41 PM

@Jennifer-Wilkins

Hi,

Try the suggestion indicated by John E Baker for this.

John CB