New Email address - had to re-register

Anne-Driver wrote on 4/30/2023, 3:13 PM

Hello,

I have had to re-register into my account, as my email has been hacked. I went in to the new account and it said that my login details for my program had already been used - yes it has by me! I have forgotten my old password, but cannot request a new one as it will go to my old email address - which as mentioned has been hacked and I have no access to it. I will give you further details when you email me back, as this is not secure. Thank you. Anne

Comments

SP. wrote on 4/30/2023, 3:39 PM

@Anne-Driver Please contact customer support at infoservice@magix.net

Anne-Driver wrote on 4/30/2023, 4:08 PM

Thank you, I have just emailed them - so kind of you to help me.

Anne-Driver wrote on 4/30/2023, 4:26 PM

Someone has just said change my email in my profile - I would if I could remember my old password - a password reminder would go to my hacked email address.

browj2 wrote on 4/30/2023, 9:02 PM

@Anne-Driver

That is the main reason for keeping a list of passwords for all of your accounts.

John C.B.

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Anne-Driver wrote on 4/30/2023, 10:38 PM

@Anne-Driver

That is the main reason for keeping a list of passwords for all of your accounts.

I know that, that is why I have pages and pages of passwords for all sorts of accounts - would you believe this is the only one I have not got a record of! It is a very old account I have with them.