Never received serial number email

JAMES-IKEMBA wrote on 3/4/2021, 3:41 PM

I purchased Sound Forge from Dell, followed the instructions to download trial and waited for email with serial number. Never arrived now I'm stuck in limbo land. Not in junk mail or trash. No serial, no human being to solve problem and no chat or other option to get email resent! Meanwhile already paid for software. Any ideas how to get someone to resend email?

Comments

rraud wrote on 3/4/2021, 4:19 PM

Contact Dell, since they were the seller.

I do not know if Magix can help, but you can submit a support request at Magix Customer Service , or email them at: infoservice@magix.net

I always recommend purchasing directly from Magix. There has been quite a few recent issues when SF was purchased from third-party sellers like Best Buy. Musicians Friend, ect., ect. I do not know with whom the problem lies and no one here is a Magix employee.

In any case, welcome to the Magix Sound Forge users forum @JAMES-IKEMBA.