Neutrino

emmrecs wrote on 3/28/2019, 5:36 AM

I'm going to assume you are referring to iZotope Neutrino. If not, please disregard the remainder of this post! 😀

Where, in MM, are you trying to access Neutrino? For me, it is listed and accessed by clicking on the FX button on a track, choosing the "AudioFX Rack track" option, then pressing the "+" button at the bottom of the screen which opens, then choosing the "VST Fx" option. On the screen that then opens I see Neutrino listed and available.

I'm not sure about why you are mentioning downgrading your C++ library? Which version of Windows are you running? I'm on Win 10 Pro 1803 and have no problems in this area.

BTW, it would be very useful to know rather more about your computer. This post will show you what we really need to know!

Jeff

johnebaker wrote on 3/28/2019, 6:14 AM

@Ernest-Hawkes

Hi

You do not have to downgrade your C++ library, the issue is more likely to be with the available .NET frameworks.

Assuming you are on Windows 10, it has a habit of disabling them, to enable them use Settings, Turn Windows features on or off and check that earlier versions of the .NET framwork are checked.

HTH

John EB

ralftaro wrote on 3/28/2019, 6:40 AM

I believe this is with reference to a known issue of the iZotope installer for this plug-in, which for some (most?) users shows an error message during the installation process, referencing the C++ redistributables. However, this can safely be ignored, and doesn't have any bearing on the functionality of the plug-in.

Ernest-Hawkes wrote on 3/29/2019, 3:05 PM

@ralftaro so unfortunately in my case when I install it and get the C++ redistributable error for some reason windows just goes ahead and cancels the install and says it's creating an uninstaller. so I've never been able to successfully install it.

emmrecs wrote on 3/29/2019, 3:36 PM

@Ernest-Hawkes

Please give us the details about your computer requested in my previous post.

Jeff

Ernest-Hawkes wrote on 3/29/2019, 5:13 PM

whoops sorry about that here they are. I am not sure why it shows up as Windows NT as I am running windows ten which is an upgrade from 8.1

[CPU]
cpu="Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"

[OS]
os="Microsoft Windows NT 6.2.9200.0 64-bit"

[Memory]
memory="Available: 12,535,020 bytes, Free: 6,888,148 bytes"

[Graphics]
g1="NVIDIA GeForce GTX 750 Ti 1920x1080"

[Sound]
s1="USB Audio Device (ok)"
s2="NVIDIA High Definition Audio (ok)"
s3="IDT High Definition Audio CODEC (ok)"
s4="NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (ok)"

[Browsers]
b0="Google Chrome (Version: 73.0.3683.86)"
b1="Internet Explorer (Version: 11.00.17763.1 (WinBuild.160101.0800))"

johnebaker wrote on 3/30/2019, 6:00 AM

@Ernest-Hawkes

Hi

What program are you using to get your computer specs - from the info it has given it suggests you are still on Windows 8 - not 8.1 or 10 !!!

This could mean that either the program used is old and knows nothing about Windows 8.1 or 10, or the upgrade to 10 has not completed correctly which may be the cause of the installer issue.

To get the correct Windows version number use the method stated in the post @emmrecs linked to.

I would also suggest you follow steps 3 to 11 in this tutorial to check your Windows installation

HTH

John EB

Ernest-Hawkes wrote on 3/30/2019, 2:09 PM

I used the program on the magix site. I'll look for a better one and repost .Thanks for the tutorial.

johnebaker wrote on 3/30/2019, 2:41 PM

@Ernest-Hawkes

Hi

. . . . Apply video effects to all of the following . . .

You do not need any 3rd party program to get your computer information.

The way to get the windows version is already in Windows see the topic linked to by emmrecs for how to do this - 4th bullet point down from top.

John EB

Ernest-Hawkes wrote on 3/30/2019, 11:05 PM

Operating System
   Windows 10 Home 64-bit
CPU
   Intel Core i7 4770 @ 3.40GHz   35 °C
   Haswell 22nm Technology
RAM
   12.0GB Dual-Channel DDR3 @ 797MHz (11-11-11-28)
Motherboard
   Hewlett-Packard 2AF3 (SOCKET 0)   30 °C
Graphics
   ASUS PA238QR (1920x1080@60Hz)
   P223W (1680x1050@59Hz)
   2047MB NVIDIA GeForce GTX 750 Ti (Gigabyte)   26 °C
Storage
   232GB Samsung SSD 850 EVO 250GB (SATA (SSD))   29 °C
   1863GB Western Digital WDC WD20EZRZ-00Z5HB0 (SATA )   25 °C
   1863GB Seagate ST2000DM001-1CH164 (SATA )   26 °C
Optical Drives
   hp CDDVDW SH-216DB
Audio
   IDT High Definition Audio CODEC

Also made sure my .Netframework is all checked and it is.

C:\WINDOWS\system32>sfc /verifyonly

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

ralftaro wrote on 4/3/2019, 7:27 AM

Hi,

Are you still having this issue? If so, please try the installer from the official iZotope website:

https://account.izotope.com/support/download/neutrino

You can register your Neutrino serial number with them ahead of time, but I don't think you have to.

Please see whether that works for you. If this is causing the same issue in the installation process, I think the issue needs to be addressed with them. If not, I think we need to look at and update the current installer version we're hosting through the in-app store.

Cheers!

Ernest-Hawkes wrote on 4/3/2019, 10:29 AM

I tried using the installer and that is when I get the c++ 1638 error. Thanks for your help everyone. I will contact izotope.

shgrude wrote on 4/3/2019, 1:47 PM

@Ernest-Hawkes

I also got the same error when installing Neutrino. I did uninstall an reinstall several times to try and get by the error. I never did. However the Neutrino registration app showed that it was registeret and all fine.

It was not until I read the instructions above by @emmrecs (first reply in thread) on how to use the plugin that I realized it actually worked.

Please note that the installation offers both 32 and 64 bit version. As MMM is 32 bit this is the version you nedd (I did however install both anyway).

Ernest-Hawkes wrote on 4/3/2019, 3:22 PM

@shgrude this is what i have.

shgrude wrote on 4/3/2019, 5:40 PM

@Ernest-Hawkes

Looks like you do not have the VST plugins registered correctly. See my Choices for same.

Also, try reinstalling by executing iZotope Product Portal (StartMenu>iZotope>). It will list Your Products for which you have a License. From there you can uninstall and then install. I tried.

Otherwise verify that the Neutrino.dll is in the "C:\Program Files (x86)\Vstplugins" Directory and add this to VST folders in MMM in Program Settings, Folders, Add VST Folder.

Ernest-Hawkes wrote on 4/3/2019, 6:07 PM

OMG thank you so much it finally works.

shgrude wrote on 4/4/2019, 2:58 PM

@Ernest-Hawkes

OMG thank you so much it finally works.

Just curious, but what action did actually solve your problem? Adding the VST path?

Ernest-Hawkes wrote on 4/4/2019, 5:07 PM

@shgrude It was a couple of things. 1, I contacted izotpope and they sent me a link to the exe that was actually different than the one I grabbed off the izotope website. or at least the .exe was named different. 2. I went ahead and deleted every izotope folder I had on my computer AGAIN just be sure that I didn't have any old files. 3, and this is what I think solved it other than adding the VST path. rather than installing it through the exe I had just downloaded I installed it through the iZotope product portal. I still got the silly c++ error 1638 or whatever it is but once I installed it through the product portal I was able to download and install it through MMM and then add it to the VST portal and it worked fine.