https://www.magix.info/us/forum/exception-0xc0000005-access-violation--1283434/

https://www.magix.info/us/forum/access-violation--1296546/

I tried these solutions and they did not work

@AJenn

Hi

From the crash log:

. . . . Faulting module name: ntdll.dll, version: 10.0.26100.3323, time stamp: 0xfacafff0 . . . .

This is a Wndows issue, see this tutorial for how to scan your Windows installation for issues.

. . . . deleted the program from registry . . . .

What software did you use to do this?

John EB
Forum Moderator

I tried several online solutions for that crash log..thats why I am here @johnebaker. Revo Uninstaller, CCleaner, and Nirsoft's RegScanner. Even went into the registry myself and spent hours to find the direct codes and deleted them. Reinstalled entire pc to windows 11 losing everything didnt work. It just stopped working...it uploaded that song to MP3 and now won't open for more than a few minutes before crashing. All the scan in the Terminal etc come up with nothing. Ive does the DISM, SCannow, everything you name it..Iv'e hired someone to do it too. Magix is the only program doing this.. THE ONLY PROGRAM i care about is doing this

https://www.reddit.com/r/sysadmin/comments/t9zko4/ntdlldll_causing_constant_app_crashes/ Iv'e done this reddit thread as well

@AJenn Can you still start Music Maker? Which audio driver have you selected in the Audio/MIDI settings inside the program settings? Music Maker ASIO?

It crashes using music maker ASIO, FLStudio worked since I asked for help last year ,but now crashes with that. Even went out and tried ASIOallfor whatever its called. Stein's sonuscore ASIO, even downloaded today cause crash FlexASIO. I make sure to uninstall and clean out when it crashes since they didn't solve the issue. At least I know the 300 I spent doesn't transfer.

@AJenn FL Studio will not load the Music Maker instruments like Music Maker cannot load FL Studio instruments.

What audio devices have you selected as input and output in the ASIO driver settings? You can open the driver settings by clicking on the Advanced button next to the driver selection.

@AJenn Please click on the Advanced button to open the driver control panel and make a screenshot of that.

I think that Music Maker ASIO is identical with FlexASIO, so you can use that instead. Usually, FlexASIO has no control panel but needs a config toml file in the C:\Users\YourWindowsUsername\ folder.

magix music maker ASIo is now not showing. reinstalled and only 2016 low latency is showing. put in the other asios to retest..no luck. This is what its doing in action: It then crashes.. doesn't matter if instruments are recorded...loops or not. It just lags/ stops responding. If I click slow..(I even put my mouse settings slower) it still does this..so please don't look at video and claim that is the issue. And When I say slow I mean having to use entire desk to move mouse over and click like a turtle to test

@AJenn By the a way, I recommend to use ASIO4ALL instead of Magix Low Latency. Both are identical, but ASIO4ALL has a much newer version which has better compatibility with Windows 10 and 11.

If you click on the Advanced button, no configuration dialog is showing up for FL Studio or Magix Low Latency?

Then there is likely something wrong with your audio devices. Please close Music Maker first and then restart your computer via the Restart option and not the Shut down option.

After restart, please hold the Windows key and press R on your keyboard to open the Run dialog. Type mmsys.cpl and press Enter. This opens the Windows audio settings panel.

There you can see all playback and recording devices. If some are not shown, right click on the white area and make them visible via the right click menu.

Next, disable all devices except the standard Speaker and Microphone. No Nvidia outputs and no Bluetooth devices and no USB microphone should be enabled.

Then test again if Music Maker crashes.

AsIO4ALL doesn't work..it produces no sound..I mentioned earlier in the post that I tried it. Magix didn't crash right away,but when I went to load a song with 1 loop it crashed so. Idk. Thank you for helping me This is so frustrating. Disabling all the audio and magix didn't crash. No configuration dialog is showing up for FL Studio or Magix Low Latency. with Leaving just my Tv enabled caused no crashes so far. Playing around with it quiet without driving my neighbors crazy. Will update if it crashes again, thank you for pointing towards a possible fix. @johnebaker @SP.

@AJenn I suspect that you maybe reinstalled Windows 11 and now have missing drivers. It's definitely not normal that you cannot see any configuration dialog. Does the FL Studio ASIO driver configuration dialog appear in the FL Studio audio settings?

Please check the manufacturer website for up-to-date drivers. Usually that's Realtek for audio chipsets located on the mainboard of your computer and Nvidia GeForce drivers for the graphics card.

Ok doing that now, still no crashing just using Tv audio

ok thers a whole lot going on here. deleting registries is never a good thing. sounds like your just jumping down a huge empty rabbit whole with all this research of likely problems or causes?

All that you mentioned doing, its more like, just reset the whole pc. Reinstall to a clean windows. If that isnt working then it sounds like your pc is crapping out. power supply is always the first to go - it sounds like it to me? the only other hardware would be hard drive. otherwise nothing else, other than a loose wire, would be causing all this. it would be an absolute surprise if your ram was faulty - do t see that.

And those programs malwarebytes, revo, regscanner and ccleaner are probably deleting important things with their scanning, that is causing trouble. those are horrible programs for any pc. just use mcafee an thats it - it has all those other things. you should never ever have to mess with the registry - ever.

Also you dont really need asio for all. Yes magix version of an Asio is the 2016. even in 2025 music maker still uses the 2016 asio.

if you want to do it correctly then buy an audio interface and use Their asio. That seems like the biggest problem going on, if you dont have one.

Don't use McAfee, just use standard Windows Defender. Most consumer firewalls and antivirus software are completely redundant for modern Windows 10 and 11.

Ok, I think that was the issue. I left pc playing on loop and came home to it still looping and I was able to switch files and go into the song I linked file fine. You guys have no idea how much money I have spent replacing parts and adding..and sending my pc to shop etc..and for it to most likely be my headset/headphones. I feel absolutely sick and relived at the same time. I still will look into other DAW's just in case, however thank you so much @CRH @SP. @johnebaker. I truly thought I was going to lose everything And have to start completely over.

The solution @SP. was the audio drivers of your comment. For future users, please do what they instructed me and disable any audio sources you aren't using then go into safe mode n try then restart like normal and try... To find out my headset audio driver was the cause of my dumping hundreds of dollars for a fix is insane. Will now get a reputable headset from a better company, and not a cheap one anymore. Thank you!

@AJenn Like recommend by @CRH get an external USB audio interface with its own ASIO driver and connect a headset (or as a better alternative XLR microphone and audio jack headphones) to it. Anything else will get you into only similar problems.

@SP. @CRH Will do thank you!

updating..magix has crashed again this time with this error: I have messaged Magix support, if they have no clue I am uninstalling.At least I now got new a new pair of headphones and usb audio controller.

- System

  - Provider

   [ Name]  Application Error
   [ Guid]  {a0e9b465-b939-57d7-b27d-95d8e925ff57}
 
   EventID 1000
 
   Version 0
 
   Level 2
 
   Task 100
 
   Opcode 0
 
   Keywords 0x8000000000000000
 
  - TimeCreated

   [ SystemTime]  2025-03-26T06:26:37.8245703Z
 
   EventRecordID 3353
 
   Correlation
 
  - Execution

   [ ProcessID]  21072
   [ ThreadID]  20892
 
   Channel Application
 
   Computer Dragon
 
  - Security

   [ UserID]  S-1-5-21-458378094-3144417800-2916739257-1001
 

- EventData

  AppName Service_rel_u_x64_vc16.exe
  AppVersion 5.15.38.81
  AppTimeStamp 674dfb9a
  ModuleName Qt5CoreMx64Qt5.15.2.dll
  ModuleVersion 5.15.2.0
  ModuleTimeStamp 61dfefcb
  ExceptionCode c0000409
  FaultingOffset 0000000000020698
  ProcessId 0x39c4
  ProcessCreationTime 0x1db9e18066c4105
  AppPath C:\Program Files\MAGIX\MUSIC MAKER 2025 PREMIUM\Service_rel_u_x64_vc16.exe
  ModulePath C:\Program Files\MAGIX\MUSIC MAKER 2025 PREMIUM\Qt5CoreMx64Qt5.15.2.dll
  IntegratorReportId 2b890cf0-8f78-4a88-9b23-69f0b4692556
  PackageFullName  
  PackageRelativeAppId  

Faulting application name: Service_rel_u_x64_vc16.exe, version: 5.15.38.81, time stamp: 0x674dfb9a
Faulting module name: Qt5CoreMx64Qt5.15.2.dll, version: 5.15.2.0, time stamp: 0x61dfefcb
Exception code: 0xc0000409
Fault offset: 0x0000000000020698
Faulting process id: 0x39C4
Faulting application start time: 0x1DB9E18066C4105
Faulting application path: C:\Program Files\MAGIX\MUSIC MAKER 2025 PREMIUM\Service_rel_u_x64_vc16.exe
Faulting module path: C:\Program Files\MAGIX\MUSIC MAKER 2025 PREMIUM\Qt5CoreMx64Qt5.15.2.dll
Report Id: 2b890cf0-8f78-4a88-9b23-69f0b4692556
Faulting package full name:
Faulting package-relative application ID: