Hello Guys,
Need your help.
I purchased the annual subscription of Vegas Pro Post in which Sound Forge is bundled.
As of now, I have checked Vegas Pro 21, Vegas Effects and Boris. So far, so good.
But when I check on Sound Forge Pro 17, and keyed in the Serial Info sent in the confirmation email, is not working as I'd hope.
Waiting for your technical response on this matter.
Thank you.
Hello Guys,
Need your help.
I purchased the annual subscription of Vegas Pro Post in which Sound Forge is bundled.
As of now, I have checked Vegas Pro 21, Vegas Effects and Boris. So far, so good.
But when I check on Sound Forge Pro 17, and keyed in the Serial Info sent in the confirmation email, is not working as I'd hope.
Waiting for your technical response on this matter.
Thank you.
Just tried Acid Pro and it registered just fine.
Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. Hence, no-one who posts here can give you a technical response!
All we can do is recommend you email infoservice@magix.net with full details of your purchase and the problem you are experiencing. The error message you show clearly states that the serial number you have entered is not valid for the product you have installed. Could it be that the serial number is for Sound Forge Audio Studio 17, rather than Sound Forge Pro 17? OR, have you installed Audio Studio 17 rather than Pro 17?
Jeff
Forum Moderator
@THSC Additionally, if you enter the serial number here https://www.magix.com/int/support/my-service-center/product-downloads/ you'll get the correct installer for this serial number. Since there are so many different versions (Audio Studio, Pro, Pro Suite, Cleaning Lab, subscription etc.) it can become quite confusing, which serial number has to be entered for which version.
Vegas 365 'Post' includes Sound Forge Pro.
365 'SmartScription' includes SF Audio Studio and SF Pro
365 'Suite' includes Audio Studio.
The basic Vegas 365 'Edit' does not include either SF AS or Pro
.. It is confusing fo'sure
https://www.vegascreativesoftware.com/us/product-comparison/#productMenu
Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. Hence, no-one who posts here can give you a technical response!
All we can do is recommend you email infoservice@magix.net with full details of your purchase and the problem you are experiencing. The error message you show clearly states that the serial number you have entered is not valid for the product you have installed. Could it be that the serial number is for Sound Forge Audio Studio 17, rather than Sound Forge Pro 17? OR, have you installed Audio Studio 17 rather than Pro 17?
Jeff
Forum Moderator
@emmrecs thank you for your response. I'll be emailing infoservice if I'll still get this error when I try later. The sound forge version I'm having is correct and it is the one that comes from, bundled, in the vegas download manager. The download manager link comes from the email I received with all those serials and stuff.
@THSC Additionally, if you enter the serial number here https://www.magix.com/int/support/my-service-center/product-downloads/ you'll get the correct installer for this serial number. Since there are so many different versions (Audio Studio, Pro, Pro Suite, Cleaning Lab, subscription etc.) it can become quite confusing, which serial number has to be entered for which version.
@SP. True, the email serial says SOUND FORGE Pro (VEGAS Pro Post 365) but the ones in the download manager says Sound Forge Pro 17
There's already a mismatch in the sound forge naming between the email and the download manager.
Wow! Just tried to input the serial back and it worked! In just a span of barely 12 hours since I opened this post.
Probably there might have been an isolated server communication issue for sound forge activation.
Thank so much guys for your response! I would've done your advices if not for this luck today.