My software will not activate

Lisa-Cann wrote on 6/29/2021, 12:01 AM

Hello, I got a virus in my computer and had it repaired. I worked for 5 hours on a slideshow and when I tried to save it, a screen popped up asking me for the serial number. I put it in and it says it is invalid. I entered it 3 times. Why is it not working now? The software is Photostory easy. Serial Number is - P2-removed by Moderator it doesn't say the version. all it says on the disc is charge 3.0 BTW - I am on windows 10

Comments

johnebaker wrote on 6/29/2021, 3:33 AM

@Lisa-Cann

Hi and welcome to the forum.

This is a public user to user forum not Magix support. Please do not post serial numbers, order numbers or any other personal information in the forum.

With the serial number starting with P2- this suggests you have a very old version of Photostory - did you install this from the discand what is the full name/version as seen on the disc or box?

Such an old version is unlikely to be registerable as it has long since ceased to be supported.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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Lisa-Cann wrote on 6/29/2021, 8:44 AM

Hi John, Sorry, I just posted on a link that I followed. Yes, it is old but it is still a good program. when I went to my account here it showed me the software I had registered. I redownloaded the software and it keeps crashing. Although, the Photostory I downloaded was a newer version for some reason. Thanks for the response and Have a GREAT DAY!

emmrecs wrote on 6/29/2021, 1:48 PM

@Lisa-Cann

If you downloaded a newer version of PS Easy than the the one for which you have a serial number you are actually running that new version in Trial mode, sorry. You cannot use an old serial number to activate a newer product.

If you wish to gain full, and permanent, access you need to pay for the upgrade. Trial versions usually cease to run after a maximum of 30 days.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Bol wrote on 6/29/2021, 4:21 PM

@Lisa-Cann

Hello Lisa-Cann,

You can download the corresponding installation programme for your P2 serial number from here. [click here]


Good luck,

Rob

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

PC -1-

PC -2-