Comments

PATIENT-X wrote on 5/29/2024, 5:56 PM

@WD-Anglin

Hello welcome

This is a public open user to user forum, you are not contacting Magix, please do not display any personal information, I have removed it for your own protection. Contact Barnes Noble who is your source of purchase for further assistance.

You could if struggling also contact infoservice@magix.net for more help.

Stephen

Forum Moderator

Last changed by PATIENT-X on 5/29/2024, 6:02 PM, changed a total of 3 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

johnebaker wrote on 5/30/2024, 3:41 AM

@WD-Anglin

Hi

Which software did you purchase?

When purchasing from a 3rd party supplier you normally get a voucher code which is a sequence of blocks of characters usually separated by hyphens.

If you have this, redeem the voucher here the serial number will be sent to you by email.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

RAYMOND-SWARTZ wrote on 8/26/2024, 12:40 PM

I ALREADY HAVE MOVIE STUDIO 2025, AND I DO NOT NEED 2 UPGRADES, CAN I JUST GET A REFUND FOR 1 OF THEM...THANKS

 

emmrecs wrote on 8/27/2024, 2:58 AM

@RAYMOND-SWARTZ

Welcome to the Magix users forum, so not a contact for any Magix staff, sorry.

First, please do not post ALL IN CAPITALS since that is considered to be the forum equivalent of SHOUTING and may dissuade other posters from replying to you!

If you have purchased the upgrade to MMS 2025 twice you need to email infoservice@magix.net, explain what has happened and request that they refund the cost of one of those upgrades.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam