Yes I am. aw mann! What to do?

@teestaton

Hi

. . . . Yes I am. aw mann! What to do? . . . .

I have upgraded to Windows 11 and Music Maker is running fine.

As the program is freezing on launch there are several possible factors causing this, @SP. has already mentioned your Firewall, also try temporarily turning off your Antivirus Protected folder, Real time protection, Ransomware protection features to see if one or more of them is blocking Music Maker .

You mentioned this is a new computer:

1. Is it a laptop or PC?
    
2. Are you getting any error messages? If so what do they say (in full please) - screenshots would help.
    
3. If a laptop:
   
   a) is Music Maker installed on an internal drive?
   
   b) Are you using and external USB audio device?
    
4. What is the computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
    
5. Are the graphics card drivers up to date?
    

John EB
Forum Moderator

Hello, I am having basically the same issue, I had Music Maker 2022 Premium all registered and working great on Windows 11 until the latest Music Maker update. Whichh then made Music Maker 2022 start hanging and loading very slowly until it eventually stops responding to any inputs, then you need task manager to close it.

My PC has
Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz   2.90 GHz
8GB RAM
Video Card nVidea GeForce GTX 1650
Running Windows 11 Pro
Have tried multiple USB Headphones, as well as Samsung smart monitor speakers through HDMI cable
Headphones 1 Logitech G935 (Wireless)
Headphone 2 JBL Quantum one (Wired)

What I have tried to fix the issue.
1. Full fresh install of Windows 11 Pro
2. Checked firewall and music maker is allowed through private and public networks
3. Disabled all virus protection (Windows Only virus protection installed)

Still same issue, any ideas where to go next?

OK, don't worry about my post above. As usual I have wasted my money.

I am visually impaired, so I thouroghly tested Music Maker 2022 before I purchased it, I tested it to make sure it worked with my accessibility programs. Which it did up until the last update. now it just freezes up and never responds when ever I have my programs open that allow me to use a computer.

After testing trying to figure out why Music Maker 2022 was not working I found as soon as I close my Zoomtext program, Music Maker 2022 seems to run fine. I can't test it completely because without Zoomtext I cannot see it to test. I also tested Music Maker 2022 with the built in Windows Narrator accessibility program and this seem to stop Music Maker 2022 from responding as well. Guess I just delete it and move on grrrrr

@Marrauder You can try and ask customer service at infoservice@magix.net for a download link of the previous version that was running fine. And tell them what you found out about the other software you use. This could be very helpful information for their programmers.

@teestaton @Marrauder I just read in a German language thread that support found out that the problem is caused by the new version of the QT framework that the developers of Music Maker are using to create the program. They switched from the old version and now for the program freezes for some users but not everyone. Support will give out beta-patches that should help until an official new patch arrives.