Having just purchased and installed video suite 2024 when I click on my media the program crashes
I have uninstalled the program and reinstalled it but its the same with an error in module "ntdll"load address
0x00007fff72050000] to address 0x00007fff720f3f0f [exception 0xc000005"access _ violation"]
so what's wrong and how do I fix it
Hi
. . . . error in module "ntdll" . . . .
This usually means there is an issue or mismatch in your Windows installation.
See this tutorial and carry out steps 3 - 11.
If that does not fix the issue then we need more information to help diagnose the issue(s) you are having:
The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.
I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card/integrated GPU drivers up to date?
A screen shot of the Program settings, Device options tab would help.
Is the My Media folder location set to the default ie in your Documents, MAGIX, Movie Studio 2023 Suite folder or has this been customised to another location?
HTH
John EB
Forum Moderator