My audio card got messed up after newest Update

Yorokobi wrote on 8/20/2018, 2:57 AM

Hello fellow musicians! I have been running onto a problem for a few days now and can't seem to fix it with my methods...

Since the newest update of Music Maker 2018 (I still don't know what year-release it is) arrived (27.0.0.16), the program got reset in it's original state thus messing up my latency/buffering.

Before that update my PC was perfectly running with the program, no latency issues, nothing. But then, a few days ago an update broke my latency and now I have issues playing my project files. What I mostly get is random volume shifting, echoing notes (Basically endlessly repeating itself even I don't play the project), and delayed play within the melody I am composing. Also no playback in the MIDI-editor even I have the option enabled.

I used LatencyMon and it said my PC is perfectly fine for any audio production software. I also read this article http://magazine.magix.com/en/latency-audio-production-2/ and none of the solution worked. I tried messing with the audio playback options. My ASIO driver is set to Low Latency 2016. I tried selecting other options but they did little to my project files. None of them are corrupted either, they playback as good as they were before, just with the issues stated above. I also fiddled around with the ASIO Buffer size, increased them to 2048, still no change.

My PC specs are:
Microsoft Windows 10 Home (64 Bit)
RAM: 6.00 GB
Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70 GHz
Sound: HP 23es (Intel(R) Display Audio), Realtek High Definition Audio
Graphics: Intel(R) HD Graphics 4400

If more information needed, please reply so I will know what to provide to find a solution. Thank you for reading and I appreciate any answers.

Comments

johnebaker wrote on 8/20/2018, 3:32 AM

@Yorokobi

Hi

The issues you are having are probably related to this issue and this issue.

Please file a bug report here.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Yorokobi wrote on 8/20/2018, 3:02 PM

I did send a report before. I also got an answer. They sent me a file (Syscheck) I should run but I can't really trust it since an Anti-Virus program told me it's not safe to open it.. What should I believe?

johnebaker wrote on 8/20/2018, 3:42 PM

@Yorokobi

The file sent to you is safe to run, your AV - Windows Defender ? - is giving a false positive because the Syscheck does delve into the system of you computer quite deeply to provide information for support to check with.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Yorokobi wrote on 8/20/2018, 7:29 PM

And for a second I thought I had to backup my PC before running Syscheck. Thank you for this clarification. :)