Comments

johnebaker wrote on 12/22/2024, 7:04 AM

@Gunter-Bubleit

Hi

The Error code:-14 means you are putting a valid MAGIX serial number into the wrong MAGIX product or version/edition.

In the case of Acid check you have installed the correct version for the licence you have.

If this is an upgrade from an older version you would have received a new serial number.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 12/22/2024, 7:09 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gunter-Bubleit wrote on 12/22/2024, 7:25 AM

I get green check next to  ACID 11
Serial number removed by Moderator

This is a new purchase for my new computer.

VEGAS
Serial number removed by Moderator
Vegas is working

emmrecs wrote on 12/22/2024, 8:56 AM

@Gunter-Bubleit

Please be aware that these are public forums and confidential data, like serial numbers, should never be posted here. Hence I have edited your post.

No-one who posts here is a Magix employee; you need to email infoservice@magix.net with details of your purchase and ask that they check your serial number for ACID 11. As @johnebaker wrote, are you certain you have installed the correct version AND edition of ACID that you purchased? The green tick indicates the serial key is "valid" but apparently not for the product you have.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Gunter-Bubleit wrote on 12/22/2024, 1:29 PM

Thank-you for your swift reply. I wasn't sure about sending the serial numbers. It won't happen again. I was just frustrated about the delay I'm having in getting important work done on time. I've been working with ACID for over twenty years. How do I know if I've installed the correct version and edition? I'm working on a new computer that is capable of any Magix product.

SP. wrote on 12/22/2024, 2:04 PM

@Gunter-Bubleit Enter your serial number here and you'll get the correct installer: https://www.magix.com/int/support/my-service-center/product-downloads/

Be aware there are likely multiple serial numbers in your order confirmation e-mail. Read it thoroughly.