Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

The_Banando wrote on 11/28/2024, 9:51 AM

I was working on a song in music maker 2024 premium, when I went to the audio efx track, the program kept crashing. I decided to uninstall and reinstall magix music maker 2024 premium. However, upon reinstalling, EVERY TIME it launches, it will crash saying its an "access violation" with the module "libGLESv2.dll". I have updated my graphics drivers, audio drivers, and windows updates. Nothing has helped. Below is the attached error report it gives when music maker launches, and tries to load into the "welcome/sign in" screen.
Has anybody else ran into this? Ive been searching and trying to find something but nothing seems to work. Thank you very much guys :)

Comments

johnebaker wrote on 11/28/2024, 3:26 PM

@The_Banando

The error message shows you have a MUMA location error .

Are you using and external audio device?

If so, the issue is usually an interface ASIO driver mismatch, you must use the devices' driver, not the Magix ASIO driver.

To fix this:

Ensure the audio device ASIO drivers are up-to-date, if a driver is not available from the manufacturer, download and install ASIO4All
Unplug the external audio device and start the program
Go to the Program settings, Audio/Midi tab and select the audio devices own ASIO driver, or ASIO4All if you had to install this.

Once done the program should start normally.

HTH

John EB
Forum Moderator

The_Banando wrote on 11/28/2024, 4:14 PM

Thank you for responding!
I am not using an external audio device besides a microphone/headset. The issue seems to be when the "welcome/login" screen pops up to try to sign me into my magix to verify my 2024premium.
I can "pause" the login screen by pressing the project settings, and I do try to change it from the magix to my headphones for audio out. However when I apply, and it finally loads the welcome/login screen, it will crash with that same error.

SP. wrote on 11/28/2024, 4:18 PM

@The_Banando Maybe reset the program settings completely under the File > Settings menu. Uninstalling won't reset it, so that didn't help.

The_Banando wrote on 11/28/2024, 4:22 PM

All of a sudden I launched it and it was able to log into the welcome/sign in screen, and there is an update for patch 32.1.0.18 for "various crash and bug fixes".
Not sure what fixed it as It crashed 3 times and the 4th worked within the span of ~5 minutes.
Thanks for the reponses guys, hopefully this update fixed this issue lol

Seems to have fixed the issue on launch, however my original issue of it crashing when I go to audio fx from the rack is back. Gives the same error message as before. Very weird

SP. wrote on 11/28/2024, 4:51 PM

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system.

To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), enter sfc /scannow and press Enter.

Windows will now check its components and try to repair them. If sfc cannot repair the system and displays an error, try

DISM /Online /Cleanup-Image /RestoreHealth

The_Banando wrote on 11/28/2024, 5:15 PM

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system.

To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), enter sfc /scannow and press Enter.

Windows will now check its components and try to repair them. If sfc cannot repair the system and displays an error, try

DISM /Online /Cleanup-Image /RestoreHealth

Hey @SP.! Thanks so much for that recommendation. It did fix and repair some file pathways however it didn't seem to help with music maker.

SP. wrote on 11/28/2024, 5:42 PM

@The_Banando Ok. Are you using a relatively modern computer? Does it have a graphics card?

The_Banando wrote on 11/28/2024, 5:51 PM

Yes, I am running a machine with:
Windows 10
Cpu: AMD Ryzen 5700x
GPU: NVIDIA RTX3080
32GB RAM
and 3 different hard drives

@The_Banando Ok. Are you using a relatively modern computer? Does it have a graphics card?

SP. wrote on 11/28/2024, 7:26 PM

@The_Banando Good, that should be more than enough. Are you getting the RTX drivers directly from Nvidia or did you use the drivers which were automatically installed by Windows? If Windows automatically installs drivers they can be very out of date, like one or even two years old. Sometimes it can also happen that a Windows update uninstalls current drivers and reinstall old ones. This happened to me once.

The_Banando wrote on 11/28/2024, 7:51 PM

@The_Banando Good, that should be more than enough. Are you getting the RTX drivers directly from Nvidia or did you use the drivers which were automatically installed by Windows? If Windows automatically installs drivers they can be very out of date, like one or even two years old. Sometimes it can also happen that a Windows update uninstalls current drivers and reinstall old ones. This happened to me once.

This issue only started happening yesterday. The parts in my pc haven't changed since I have been using the program for about a year now. I did update both my windows and gpu drivers to see if that worked before posting but didn't work.

SP. wrote on 11/29/2024, 2:37 AM

@The_Banando Have you already tried to reset the program settings?

The_Banando wrote on 11/29/2024, 6:21 PM

@The_Banando Have you already tried to reset the program settings?

Yes, I have! I got a response from support saying its some weird graphical user interface issue, and they had me use a .cfg that changes something with how it renders, and it works fine!