Comments

SP. wrote on 4/8/2023, 5:29 PM

@GREG-MACKENZIE Can you move the window away? There might be an error message behind it you cannot see.

GREG-MACKENZIE wrote on 4/9/2023, 3:23 PM

I think there is an error message, but I am unable to move the window to view the message.

GREG-MACKENZIE wrote on 4/9/2023, 3:31 PM

Okay, I was able to move the splash page, found the error, is this fixable?

 

SP. wrote on 4/9/2023, 3:56 PM

@GREG-MACKENZIE This depends on your Intel processor. It's possible that Intel processors with integrated graphics from some years ago might not be compatible with OpenGL 2.0.

johnebaker wrote on 4/10/2023, 3:07 AM

@GREG-MACKENZIE

Hi

What is the specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

Are the graphics card/integrated GPU drivers up to date?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

GREG-MACKENZIE wrote on 4/15/2023, 2:41 PM

Thank you for your response, attached is basic information on my computer and software. I am not sure if GPU drivers are up to date, not sure how to determine this,

 

SP. wrote on 4/15/2023, 2:59 PM

@GREG-MACKENZIE Your graphics device Intel G33 / G31 only supports Open GL 1.4.

I found this link for the 3D modelling application Blender. You might try to put the opengl32.dll into the Music Maker main folder. This tries to reimplement OpenGL in pure software emulation. I'm completely unsure if this will even work and if it works it might be ultra slow.

https://download.blender.org/ftp/sergey/softwaregl/win64/

GREG-MACKENZIE wrote on 4/16/2023, 3:09 PM

Thanks for the suggestion, downloaded the .dll file but it did not work. I am getting the same error message.

 

I am looking to purchase a new computer in the near future, I will uninstall the software and reinstall when I get a new system.