MP3 maker doesn't recognise/find iTunes

mjausten63 wrote on 10/21/2016, 12:23 AM

when I try to import iTunes library into MP3 delux maker I get error message saying iTunes is not installed.

It's been uninstalled and reinstalled twice as magic has also

Comments

johnebaker wrote on 10/21/2016, 3:04 AM

We need more information:

MP3 Maker full name and version - available under Help, About . . . .

Windows version - if 10 was this an update from 7 or 8 and have you installed the Anniversary update?

John EB

mjausten63 wrote on 10/21/2016, 5:48 AM

Windows 7 fresh install plus updates with new solid state hard drive

Win 10 not compatible with comp

Magic MP3 deluxe 19

19.0.1.48

johnebaker wrote on 10/21/2016, 10:48 AM

Works OK for me -

Did you check the file path for the iTunes library is correct and the XML file is present?

Browse to the folder indicated by your installation and check the file is there.

Note: my filepath will be different to yours, my Documents folders are on a second hard drive.

HTH

John EB

mjausten63 wrote on 10/21/2016, 4:16 PM

I would check the file path if I knew where to look for it , can you advise please

johnebaker wrote on 10/21/2016, 4:52 PM

The iTunes import dialog will tell you where it thinks the iTunes library is when you click the Advanced button.

Using Windows Explorer browse to the folder where the program thinks your iTunes is - this is where mine is - circled in red - and you can see it matches the location I posted previously

and the file you are looking for is circled in blue.

By default the iTunes library folder on your computer should be in the folder which will open if you click the Music link (arrowed in green above) in Windows Explorer.

If it is not there then you need to open iTunes and look at its program settings to find where it is storing the library folder, check the xml file is there using Windows Explorer and in MP3 Deluxe 19 point the iTunes import dialog option to the correct folder locationto this location.

HTH

John EB

mjausten63 wrote on 10/22/2016, 1:18 AM

John,

It is very good of you to take the time and help me with this problem, I must admit I am at a loss to even find the iTunes import dialog or an Advanced button, can't see them anywhere perhaps you could point me in the right direction

Mick

johnebaker wrote on 10/22/2016, 4:13 AM

The import dialog and Advanced button are accessed as shown below

Import dialog

After clicking Advanced you will then see the file path MP3 Deluxe thinks it should be.

I would suggest you read the installed PDF manual available under Help

HTH

John EB

mjausten63 wrote on 10/22/2016, 4:21 AM

That's interesting because when I select import iTunes library I get a message telling me that

" iTunes is not installed. For this reason, no importing is possible"

I've reinstalled both iTunes and Magix