Comments

SP. wrote on 7/28/2021, 5:22 PM

@Courtney-Young Is your MP3-addon installed? Are you logged in? In case this doesn't work you can try to clean the cache of the store by going into the program settings and clicking on the button to clean up the store.

Courtney-Young wrote on 7/29/2021, 6:24 PM

How do i install the mp3 addon?

SP. wrote on 7/29/2021, 6:31 PM

@Courtney-Young If it worked in the past it should work fine now. You can check in the store if the "More Tracks and Formats" add-on is installed.

You don't need to buy it again if you already got it working before the update. Just try to clean up the store cache. This can help.

Courtney-Young wrote on 7/29/2021, 6:51 PM

That worked! Thank you! I now have another issue. Now that my music piece is loaded in the program, it will not play. I push the space bar and play button, but nothing happens. When I click the piano keys, I see the key pushing down, but no sound... My computer sound is working bc I tested it, but it's not working in the program.

Courtney-Young wrote on 7/29/2021, 6:57 PM

Nevermind! I went into settings and clicked the audio/midi and fixed it. Thanks so much for your help