Hi all
I'm new to using MSP and have just tried to import a .mp4 video file into the programme on my desktop PC. This causes MSP to crash straight away (closes without any error message being displayed).
I am able to view the video file on my PC so it seems to be OK. I've also loaded it into MSP on my laptop and that imports without any problems.
When I re-opened MSP on my PC, a message was displayed asking if I wanted to submit the log to Magix (which I did). The message box wouldn't allow me to view it as well (option greyed out). Where are the error logs saved (on my PC) please? I've tried importing the file a few times but the 'send error log' message isn't displayed each time for some reason.
Does anyone know what is likely to be causing this problem please and how I can resolve this problem?
Many thanks
UPDATE: I've searched and found the log file :-) It says:
Error in module "mpeg2_x64.dll" (Load address: 0x00007FFCE2DB0000) to address 0x00007FFCE2E10586 (Exception 0xc0000005 "ACCESS_VIOLATION")
Any idea how to fix this please?