Movie Studio 2023 constantly freezes

Duke-Marsh wrote on 11/3/2022, 11:56 PM

I have used and updated several versions of Magix video editing software over the years, and have never run into a problem as I have when I upgraded to Magix Movie Studio 2023 Suite. I dragged three videos that had previously been edited in Magix Edit Pro Premium into the timeline for the purpose of burning a DVD. They played OK, but as soon as I moved one of the objects to rearrange the order, the program froze. This happened repeatedly. I will mention that another post in this group alluded to the same problem: after about a minute or so of editing, the program repeatedly froze.
I tried everything I could think of...nothing helped.

My computer: Intel i7-4790 CPU@3.6 processor, 36 GHz. 16 RAM, nVidia 1050 Ti graphics card.

MediaInfo from one of the video files:

Complete name                            : C:\Users\Duke\Desktop\edited video\2022-10-01-HH-parade.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/avc1)
File size                                : 2.16 GiB
Duration                                 : 17 min 11 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 18.0 Mb/s
Encoded date                             : UTC 2022-10-02 07:13:17
Tagged date                              : UTC 2022-10-02 07:13:17

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Format settings, GOP                     : M=3, N=25
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 17 min 11 s
Bit rate mode                            : Variable
Bit rate                                 : 17.9 Mb/s
Maximum bit rate                         : 22.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.288
Stream size                              : 2.15 GiB (99%)
Language                                 : English
Encoded date                             : UTC 2022-10-02 07:13:17
Tagged date                              : UTC 2022-10-02 07:13:17
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 17 min 11 s
Bit rate mode                            : Variable
Bit rate                                 : 132 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 16.1 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2022-10-02 07:13:17
Tagged date                              : UTC 2022-10-02 07:13:17

I wasted my money on this upgrade if this problem can't be resolved.

Thanks for any help,
Duke Marsh

Comments

CubeAce wrote on 11/4/2022, 4:35 AM

@Duke-Marsh

Hi.

Freezing is often caused by a bottleneck in the data transfer rates between components.

You don't specify the generation of Intel processor or ram type or speed or if the CPU has an inboard GPU. Also the hard drives can be a problem if the cache sizes as not large enough and is more important than the actual drive speed unless you are using SSDs. I suspect that if you open task manager and have it running while trying to move objects on the timeline you will either see a big spike in disc speed or your GPU, which will max out and the program will freeze until that processing has completed. Also if the C: drive does not have enough physical space on it to fit the temp files that are generated when the program is running, that can be another probable cause of the program freezing. Ideally you should be using three different physical drives (no files stored from internet cloud storage as transfer speeds are far too slow) to run the program smoothly. One for the operating system and program, one for the project files, and one to render files to. At no time use cloud sourced storage for project files or to render to at any stage.

Ray.

johnebaker wrote on 11/4/2022, 6:30 AM

@Duke-Marsh, @CubeAce

Thanks for the additional data, I have modified your post to removed the underlining as this makes it more difficult to read.

The specification of your PC should be OK for handling the FullHD 1920 x 1080 videos, however if you have or intend to use higher resolution videos, eg 2.7K or 4K UHD, it will struggle.

Check that the GTX 1050 drivers are up to date, the latest version 526.47 is here . For the Intel HD4600 GPU see this Intel article. MMS 2023 requires DirectX 12 for some of it features and functions.

For certain effects the PC may struggle with preview playback.

Other options to help performance:

Use proxy files, the option is in the Project/movie settings, Movie tab - these are lower resolution videos which reduce the load on the CPU and GPUs for playback of the timeline, when you export the project the original video files will be used.
Enable the Lightning symbol bottom right of the Preview monitor, it will be blue when on, this lowers the load on the CPU/GPUs.
If your Antivirus program has an option for Scan on demand or equivalent, turn this off, it will scan every file every time it is used in the program which loads them on demand, ie they are not stored in memory for instant access.
The files used in the project are located in the default folder where MMS expects them to be or on an internal hard drive. Using external (USB) hard drives can cause delay issues due to their lower data transfer rate

HTH

John EB

CubeAce wrote on 11/4/2022, 6:51 AM

@johnebaker

Hi John.

Did you mean to add @Duke-Marsh ?

Ray.

johnebaker wrote on 11/4/2022, 6:55 AM

@CubeAce

Yes, thanks for the heads up.

John EB

AAProds wrote on 11/4/2022, 7:09 AM

@Duke-Marsh

The program has not become more difficult or taxing for such a project. If it worked on the earlier version, it should work with MMS2023. This'll be caused by a glitch (eg drivers) and not because your machine is now below-par.

Try changing the hardware acceleration selections. File>Settings>Program> Device Options tab. Experiment with all on CPU, all on the 1050.

@johnebaker

Use proxy files, the option is in the Project settings

John, the proxy switch is in Movie settings.

CubeAce wrote on 11/4/2022, 7:57 AM

@johnebaker @AAProds

Hi.

Which version of MS is @Duke-Marsh using? because unless the policy has changed, the use of proxy file rendering was not available in the basic Movie Edit Pro version.

Ray.

AAProds wrote on 11/4/2022, 8:03 AM

That's ridiculous (it's the same in the latest versions).

johnebaker wrote on 11/4/2022, 10:23 AM

@AAProds

Hi Alwyn

. . . . the proxy switch is in Movie settings . . . .

Actually we are both correct - I have adjusted my post to be more precise

John EB

johnebaker wrote on 11/4/2022, 10:26 AM

@CubeAce

Hi Ray

@Duke-Marsh is using the Suite as in his first post.

John EB

CubeAce wrote on 11/4/2022, 11:16 AM

@johnebaker

Hi John.

Thanks, I missed that.

I still worry about the line in that manual that says, (on the same page)

"Note: Make sure there is sufficient memory available if proxy files are going to be created."

This could mean that either a limited amount of proxy files would be generated or possibly none? Or only exceptionally long clips would be effected, those larger than the available ram?

Are all proxy files then immediately transferred to motherboard memory or just blocks? I would guess the latter in both cases but it's only a guess.

Ray.

johnebaker wrote on 11/4/2022, 3:02 PM

@CubeAce

Hi Ray

AFAICS the proxy files are not held in RAM - I just tested with a project which created 8 GB of proxy files, RAM usage and Page file size barely moved - few MB.

Given the proxy files are written to disc I would not expect them to be all loaded into RAM.

. . . . Are all proxy files then immediately transferred to motherboard memory or just blocks? . . . .

As Windows is controlling and orchestrating data movements between disc, RAM and page file I would say in blocks.

John EB

CubeAce wrote on 11/4/2022, 3:30 PM

@johnebaker

Hi John.

Then I don't understand that sentence on that page of the manual. If they were referring to disk space, surely they should have written disk space or are they referring to vram? My nvidia 16050 Super is nearly always constantly using around 3.7GB (with no proxy files enabled) of vram and my video files are normally broken into chunks of just under 4GB due to the card formatting constraints of my cameras.

Ray.

AAProds wrote on 11/4/2022, 10:06 PM

I suspect too much is being read into proxies and that the word "memory" has been lost in translation and should have been "storage". In the old days, disk space was called "memory".

Magix' point being that proxy files can be pretty big and you may need a substantial extra amount of disk space for them, over an above already used by your original files.

Duke-Marsh wrote on 11/6/2022, 12:02 AM

I'm happy to report that Magix 2023 Suite now appears to be working properly. All I did, upon the advice of JohnEBaker, was download and install the latest drivers for my GTX 1050Ti graphics card. The program did not freeze upon moving objects on the timeline as it did before. I'm not as technically well-versed as many in this group, but I thank all of you for your input!

Rob-McConnell wrote on 2/9/2023, 2:30 PM

Hi there. I have upgraded from Movie 2022 to Movie 2023 and about 10 seconds into the start, it freezes at the point of the screen shot I have included.What do I need to do? I have plenty of space on my C drive.