Comments

johnebaker wrote on 8/10/2017, 3:02 AM

Hi

Try the following:

  1. Restart the computer - Windows button, Power, Restart - not shut down
     
  2. Start MEP and see if it will close - if not use Task Manger to kill the process, right click the Task bar at the bottom of the desktop and select Task Manager, locate the Movie Edit Pro process on the Processes tab and End task
     
  3. Restart the computer and MEP
     
  4. Open the programs settings - Y key
     
  5. On the System tab change the current state of the Hide news option, click OK
     
  6. Close the program.

    If the program still fails to close, end it using Task Manager and then:-
     
  7. Using Windows Explorer, browse to the following folder

    C:\Users\Username\AppData\Roaming\MAGIX\Movie Edit Pro 2013 version name
     
  8. Locate the file videodeluxe.ini and rename it, delete it or move it to another folder, whichever is your preferred option. This will be recreated, however it will lose any cusatom settings you have made eg changed folder locations.
     
  9. Restart MEP and try closing it.

If the above fails then we need more information:

  1. Computer specification - processor make/model, graphics card or chipset, RAM,  hard drive configuration, sizes and free space?    
         
  2. Windows version and is it up to date?  
     
  3. Software full name and version number - as found under Help, About . . .
  4. Did something change on the computer between the program closing correctly and then not closing?

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

apkadvisor wrote on 8/21/2017, 2:33 AM

Great information , thanks for sharing

grahamgrubb wrote on 11/7/2017, 4:02 PM

Hi I have the same prob, tried the above but no joy, nothing changed that I know of..

computer specs are

HP Pavilion Notebook

Hard Drive ST2000LM003 HN-M201RAD - 1863.01 GB

Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

Mem 8GB  Hynix 1600MHz

Intel(R) HD Graphics 5500

Graphics Mem 4,185 MB

Windows 10 Home 64-bit version 1709

or if you like

OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-F7152DG
System Manufacturer HP
System Model HP Pavilion Notebook
System Type x64-based PC
System SKU N9S17EA#ABU
Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2195 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.84, 25/05/2017
SMBIOS Version 2.8
Embedded Controller Version 89.51
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.15"
Username DESKTOP-F7152DG
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 4.21 GB
Total Virtual Memory 9.17 GB
Available Virtual Memory 5.28 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Magix movie editor pro 2013 plus

version 12.0.4.4 (UCD1)
 

emmrecs wrote on 11/8/2017, 3:28 AM

@grahamgrubb

Hi, welcome to the Magix forums.

Two things about your computer and software stand out to me as I read your post:

  1. MEP 2013 is now a rather "old" version; the current one is five versions "newer".
  2. You are running the 1709 version of Win 10. I would hazard a guess that the problem might have started since that update was installed?

I think the combination of these two facts might be the reason for MEP failing to close properly. If it is, and John EB's excellent recipe in his post has failed to cure the problem, as you say, you might wish to try the procedure outlined in this tutorial, or, perhaps better still, seriously consider updating to a more modern version of the software!

HTH

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

grahamgrubb wrote on 11/9/2017, 7:19 AM

Hi emmrecs, thanks for reply and tutorial link, I followed this tutorial to the letter and found out Magix 2013 plus works fine after a fresh install until you run the update service, downloading the latest update for Magix 2013 plus is what seems to be stopping it from closing, is there anyway of just uninstalling the update or will it be a clean install again? Oh by the way is there anyway of downloading the update before the latest one...

Thanks

Graham