Movie Edit Pro Plus 2020 keeps freezing

colinmeth wrote on 7/6/2024, 7:14 AM

My laptop kept freezing when using Magix Movie Edit Pro Plus 2020 after about 6 minutes use. I tried to uninstall it intending to reinstall, but it will not uninunstall. I get a message 'package can not be opened; customisations not permitted'. I am using an Asus TUF Game F15 with Windows 11;

Device name      LAPTOP-35STG27P

Processor             11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz   2.69 GHz

Installed RAM     16.0 GB (15.7 GB usable)

System type        64-bit operating system, x64-based processor

Pen and touch    No pen or touch input is available for this display

Please suggest how to get it working.

Comments

johnebaker wrote on 7/6/2024, 9:58 AM

@colinmeth

Hi

. . . . I get a message 'package can not be opened . . . .

What is the full message?

When you installed MEP 2020, did you use the default install folder settings for installation, or change them ?

If changed, where did you install the program to?

You can try running the Microsoft Program Install and Uninstall troubleshooter available here, to see if it fixes the uninstallation issue.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

colinmeth wrote on 7/8/2024, 4:23 AM

Thanks for the help. I had to uninstall 4 other Magix apps using them Microsoft Troubleshooter and then could reinstall Movie Edit Pro and it works fine now. Many thanks

Colin

johnebaker wrote on 7/9/2024, 9:43 AM

@colinmeth

Hi

Thanks for the feedback.

Happy editing.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.