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johnebaker wrote on 3/25/2023, 7:17 AM

@michael-s3379

Hi

Assuming that you know the password of the account you registered MEP 2016 with , then you can login to your account at magix.com with the old email address and password and change your email address there - Account login icon is top right of the home page.

If you do not know the password email infoservice@magix.net - giving then your old account and order details for MEP 2016 if you have them and your serial number.

HTH

John EB
Forum Moderator.

 

Last changed by johnebaker on 3/25/2023, 7:18 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

michael-s3379 wrote on 3/25/2023, 8:11 AM

John,

Unfortunately my password list does not have any Magix.com in the list. I must not have recorded it. I can't reset it as the email address is dead at this point. I may have to have tech support assist with the issue.

I will email them according to the info you just provided. Thank you so much!

Thank you for your assistance.

michael-s3379 wrote on 3/25/2023, 8:12 AM

John,

I just sent the email off per your recommendation to infoservice@magix.net. I found the purchase information and have serial number and may have install/registration activation date as well.

Thanks

Michael Sherbert