MM crashes exporting 8Khz mono

mom4751 wrote on 8/3/2018, 9:59 AM

Hi,
i have just installed Music Maker free for a simple project for my voice mail. I dragged two 8khz mono wav files to be mixed but when i go to export the file as wav 8khz mono i always get an error like this:

Nome dell'applicazione che ha generato l'errore: MusicMaker.exe, versione: 27.0.0.16, timestamp: 0x5b3a336d
Nome del modulo che ha generato l'errore: ntdll.dll, versione: 10.0.17134.165, timestamp: 0x845de87a
Codice eccezione: 0xc0000374
Offset errore 0x000d8879
ID processo che ha generato l'errore: 0x2f88
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d42b38e99f2e9b
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\MAGIX\Music Maker\27\MusicMaker.exe
Percorso del modulo che ha generato l'errore: C:\Windows\SYSTEM32\ntdll.dll
ID segnalazione: 738d963d-cdc0-442c-a282-9f390a4ed158
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:


I have tried to export with increasing bitrates and the first one that works is 44khz (which is incompatible with my voice mail and i had to complete the work with another editor).
My OS is Windows 10 x64 build 1803.

Comments

johnebaker wrote on 8/3/2018, 12:41 PM

@mom4751

Hi

I can confirm the program becomes unresponsive (crashes) after completing the 8kHz export as wav.

Also the tempo of the exported file is wrong - it is too fast.

Please file a bug report here.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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mom4751 wrote on 8/23/2018, 3:06 AM

They ask me a support voucher, but i am trying the free version.
Sorry, i will drop MM for some other software.