missing soundpools

ralftaro wrote on 11/6/2019, 4:20 AM

Hi Chris,

The answer to this depends a lot on where your soundpools came from originally. They could have been obtained through a huge variety of systems and sources, e.g. bundled with older Music Maker or Music Studio version (disc or download), older Soundpool DVD Collections, Catooh downloads, downloadable soundpool installers from www.magix.com, etc. So, this would make a big difference, and there would be different ways to recover them, depending on the specific situation. If you did purchase them via the Music Maker in-app store system within a more recent Music Maker generation, you will simply be able to recover them via the in-app store system again. Just make sure you're signing into the in-app store system with your MAGIX customer account - using the very same account/e-mail you used to purchase the content in the first place.

If you're not getting on, please contact us at MAGIX support, and we'll have a closer look at your specific situation/account, and guide you through how to recover the content from each of the categories mentioned above in more detail.

http://support.magix.net

Cheers!

chris-rabbitts wrote on 11/9/2019, 10:19 AM

Hi there, thank you for getting back to me, i am so sorry i have tried to recover them but ive had no luck.

i am using music maker premium edition 2019, the serial No is

Removed by Moderator

I purchased all my soundpools from within Music Maker

These are the following sounpools i have purchased

Acid house Music Maker jam

Ambient House MM jam

Berlin Minimal MM jam,volume 1, 2, 3, 6

Breakbeat MM jam

Chicago House

Cyberpunk Drum N Bass MM jam

Dance Electro

Dark Drum & Bass

Deep House Series 2

Deep Techno

Deep House

Detroit Techno

Drum And Bas volume 1, 2, 3

Fathom

House

Liquid Drum and Bass

Music Maker Feel Good

Neurofunk Drum And Bass

RawTechno

source Code

Strobe Light Tech

Tech House volume 1, 2

Techno Music Maker

Techno Volume 2

Thank you for your help and hope to resolve this issue

Kind Regards

Chris

chris-rabbitts wrote on 11/9/2019, 10:21 AM

also these sound pools do not appear is the soundpool collections any more

emmrecs wrote on 11/9/2019, 10:48 AM

@chris-rabbitts

You will see I have removed the serial number from your post above. This is a public, user to user forum; please do not ever post private information like that.

I think you need to follow the link in ralftaro's post and raise a support ticket direct with Magix. However, two things are worthy of note, I think:

Your version of MM has now been superseded by MM 2020. It could well be worth you upgrading. Once the new (free) version is installed, by simply entering the serial numbers of any earlier versions you have bought you should regain full access to all your Soundpools. However...
I notice some of those Soundpools are listed as being part of MM Jam. Since MMJ is now a completely separate product, independent of Magix I'm not sure how or if those specific soundpools can be reinstated.

HTH

Jeff
Forum Moderator

chris-rabbitts wrote on 11/9/2019, 10:58 AM

Hi thanks for your support, so I can get a free version of mm 2020? And I have entered my p3 code and they don’t appear, I tried the link and it did not work

browj2 wrote on 11/9/2019, 11:14 AM

@chris-rabbitts

Hi,

Do you see the Soundpools under:

C:\Users\Public\Documents\MAGIX\Common\Soundpools\Shop

assuming that you did not purposely put them somewhere else?

Are you logged in to the Store? Your email address should appear at the upper right of the screen above the Media Pool.

Is the Download button at the same location showing? If so, did you download and install everything?

With the 2020 version, did you update to the latest patch, under Help, Update Music Maker?

John CB

emmrecs wrote on 11/9/2019, 1:13 PM

@chris-rabbitts

I tried the link and it did not work

I just tested it here and immediately it opened https://support2.magix.com/customer/en. Does that direct link work for you?

Jeff

chris-rabbitts wrote on 11/9/2019, 1:56 PM

hi yes the link works thanks, i am using a new laptop and i have checked :\Users\Public\Documents\MAGIX\Common\Soundpools\Shop and i only have the new soundpools i have brought but the rest are missing. i do see my email at the top and am signed in. i cant find where to update to2020

chris-rabbitts wrote on 11/9/2019, 2:04 PM

tried the update and it says no updates

browj2 wrote on 11/9/2019, 3:09 PM

hi yes the link works thanks, i am using a new laptop and i have checked :\Users\Public\Documents\MAGIX\Common\Soundpools\Shop and i only have the new soundpools i have brought but the rest are missing. i do see my email at the top and am signed in. i cant find where to update to2020

@chris-rabbitts

Hi Chris,

Thanks for getting back with the info.

You indicate that "i only have the new soundpools i have brought but the rest are missing." Do you mean "bought" or "brought?"

Any Soundpools that you had prior to the existence of the Store in MusicMaker do not show up under:

\Users\Public\Documents\MAGIX\Common\Soundpools\Shop

as they are 1 level up under:

C:\Users\Public\Documents\MAGIX\Common\Soundpools

Here are my Soundpools. Many of the folders have subfolders:

Since these were not purchased through the Store in MM but through other ways, you have to copy them from your old computer to the new one.

Is this your case?

John CB

chris-rabbitts wrote on 11/9/2019, 3:20 PM

Hi yes perhaps I need to try copying them I did buy them in music maker store maker and yes bought

browj2 wrote on 11/9/2019, 3:27 PM

I received Soundpools with previous versions of MusicMaker, some came as downloads, some on CD's, and I bought some through Catooh. All of these are under user responsibility and there is no way to go back to Magix to get them, so backing them up is very important.

John CB

chris-rabbitts wrote on 11/9/2019, 3:28 PM

Thanks to everyone for the help I will try copy the files from my old laptop to new one fingers crossed 🤞

browj2 wrote on 11/9/2019, 4:23 PM

Good luck! Let us know how you make out.