I am not not familiar with anything within SF named "Audio Grabber". I get the same search results as @Former user stated.

Does this happen when attempting to open an audio file from within Sound Forge (File> Open)? Or just double-clicking a file with SF closed?

Welcome to the Sound Forge discussion group @Dirk-Johnson.

The on-screen phrase in the dialog box that pops up says something is missing with a details button. When I push the "details" buttons is when it says what is missing is Microsoft Audio Grabber.

This occurs when, while in AF14 I select a file to open in AF.

First couple times it happened when I dragged the file into the work space while still in the tutorial. Last time it happened I was in production mode and the pop up box appeared but the clocking circle came up and appeared as an probably a loop because the screen was locked. I waited minutes and did 3 finger salute cont+alt+del. Then a box popped up asking if I wanted to report the error. I did report it.

The last couple times it happened, I never got the Microsoft reference.

Poinzy: I did locate software when I searched for Audio Grabber but it wasn't cheap to purchase. I suspect there is a version that will plug into AF14. I just need to know which one and where to get it. I think it should have down loaded. I suspect MAGIX will tell me to uninstall and reinstall.

Poinzy: I did locate software when I searched for Audio Grabber but it wasn't cheap to purchase. I suspect there is a version that will plug into AF14. I just need to know which one and where to get it. I think it should have down loaded. I suspect MAGIX will tell me to uninstall and reinstall.

You shouldn't need Audio Grabber to operate AS14. I'm guessing your system is referencing files and registry entries from an earlier installation that hasn't been completely eradicated.

Ok. But I've never had any audio processing software on this computer. I'm going to try to find a phone number for real time help from MAGIX. Have you ever seen one?

Well, I've got no explanation for your problem. I'm also not official support, so I can't help you with a phone #. Sorry about that. I'm kind of wondering where you got your AS14 installer, though. I didn't even know what Microsoft Audio Grabber was until you mentioned it. I've certainly never gotten an error message related to it. And, as I said, my copy of AS14 runs just fine.

Thanks for your feedback and help. I downloaded directly from MAGIX website. Thanks again.

@Dirk-Johnson

I'm going to try to find a phone number for real time help from MAGIX

I'm afraid there isn't one! Your only option is to use the Support button in the header of any forum page to raise a Support Ticket. If you have registered your software and so are a registered user this page is likely to be easier!

Jeff
Forum Moderator

THIS PRODUCT AND PROVIDER IS AWFUL. ALL REGRETS HERE. They took my money, gave me defective product, will not provide support, and now I find a phone number to return product but the don't alow return on downloaded product. FML! Ill try something else. MAGIX is a word I now despise!

You shouldn't need Audio Grabber to operate AS14. I'm guessing your system is referencing files and registry entries from an earlier installation that hasn't been completely eradicated.

Try a registry cleaner and look for an 'Audio Grabber' app and uninstall if found (many prefer 'Revo Uninstall' because it can clean leftover data the OS uninstaller leaves behind), If you cannot find the 'Audio Grabber' app, go to the task manager and look through the categories there and disable any instances.

Submitting an on-line tech support request is confusing, it can be done through.

1- Select "SUPPORT" at the top of the forum page
2- Click the "Ask Support" box on bottom right of the page
3- Under "I NEED HELP WITH" >> choose "Music", ignoring the "Perhaps this will help you" option
4- Further down on the page choose your application (again): (SOUND FORGE Pro or Audio Studio)
5- At the bottom-right, click the blue button "SEARCH FOR OTHER SOLUTIONS"
6- Enter a keyword, such as 'MP3' and click the "FIND A SOLUTION" button
7- Scroll down to the bottom of the page and select "SEND A SUPPORT REQUEST" (log in to your account again if asked)
8- If so desired, your can change the subject (which was the previously entered 'keyword')
9- "Describe your issue as detailed as possible" in the text box and any pertinent attachments
10- Click 'Continue' and Submit