MEP plus 2022 freezing

browj2 wrote on 9/18/2023, 4:36 PM

Hi,

First suggestion - open MicroSoft Task Manager and watch what happens to the disk drive that has the videos that you want to import. Import 1 at a time. If it freezes, watch to see if a hard disk goes to 100%. Wait for several minutes to see if it comes back. If it does, then your problem is probably video files that the program doesn't like.

After that, please post (best to add to your signature) details about your computer system and operating system. See my signature for an idea.

Then, look at the files that you are importing. Where are they from - your camera, screen recordings, other?

You will be asked to get, install Media Info and post the details of one or more of the video files that may be causing problems. See this tutorial for details.

Under Program Settings, Device options tab, what are your settings for Hardware Acceleration under Import, Processing, Export? Try other options.

John CB

kaywah wrote on 9/19/2023, 1:31 PM

Okay, thank you very much for your response. I will look into what you've suggested. I am also curious as to why I haven't been prompted to create proxy files when importing media...does this version not require proxy files?

emmrecs wrote on 9/19/2023, 1:52 PM

@kaywah

does this version not require proxy files?

That very much depends upon the specifications and capabilities of your computer hardware! So, for you, proxy files may be necessary. The program CAN create them when you import a file but it is not automatic.

So, as @browj2 asked, please give us ALL the information John requested.

Jeff
Forum Moderator

kaywah wrote on 10/4/2023, 3:26 PM

So I'm now using the MEP 2024 platinum version. I have included my system information in my signature and also opened up task manager during import of my videos which are all to this point GoPro videos... the disc % never exceeds 40% or so but fluctuates to a small degree at times. I'm still experiencing the complete freezing-up of the program after a minute or two after importing videos. I have to apologize that I do not know how to access the "Media info." program that John CB is recommending that I need to use to analyze a video. I have successfully completed several movie projects with the same computer system, gopro camera, and movie settings in MEP so this issue has me at a complete loss.

emmrecs wrote on 10/4/2023, 4:13 PM

@kaywah

The first line of the tutorial that John CB linked includes a direct link to the website where you can download MediaInfo.

Jeff

Former user wrote on 10/4/2023, 5:00 PM

@kaywah Hi, the App is called MediaInfo, download it, it's free & a fast download with no added adverts or any of that rubbish. https://mediaarea.net/en/MediaInfo
After downloading, right click on the media file in your Windows folder, open MediaInfo, choose Text from the options at the top, Copy & paste the information in a new comment on here 👍

Like this

AAProds wrote on 10/4/2023, 8:39 PM

@kaywah

Mediainfo tute on this forum here:

https://www.magix.info/us/tutorials/setting-up-and-using-mediainfo--1279822/

kaywah wrote on 12/30/2024, 11:43 AM

Hello all, I have an issue. I just began a new project on MEP platinum, loaded some videos, soundtrack etc, and suddenly can't find the contents of project. The timeline, storyboard etc. will not show up after clicking on both options repeatedly. The bottom of the viewing screen displays that I have a little over 36 min. of material Somewhere, yet I'm unable to locate it. attached is a screenshot of what I'm looking at.

johnebaker wrote on 12/30/2024, 12:29 PM

@kaywah

HI

Press F9 to reset the program interface, the timeline should then appear correctly, if not from the top menu select Window, Window arrangement, Standard.

HTH

John EB
Forum Moderator

kaywah wrote on 12/30/2024, 12:41 PM

Hi John, thank you for your reply. I tried pressing f9 and also the "standard window" move but nothing has changed.

CubeAce wrote on 12/30/2024, 12:56 PM

@kaywah

Hi.

When a track is shown in the timeline that is too narrow, nothing can be seen beyond what you are seeing.

Grab the base of the track and make it wider.

Ray.

johnebaker wrote on 12/31/2024, 5:41 AM

@CubeAce

Hi Ray

If you look closely at @kaywah's image the tiemline track(s) are missing completly, below is a comparison and the absolute mimimum I get.

I suspect that the Project settings have got 'messed up' as the F9/Standard reset only resets the program display layou settings and has not been able to fix it because there are also some layout settings saved in the Project file.

@kaywah try the following:

With the project open select File, Manage project, Export movie, Magix movie file (* .mvd ) and export the project.

Restart Movie Studio and start a new project - the timeline should appear as normal.

Select File, Manage project, Import movie, Magix movie file (* .mvd ) and import the saved MVD file

You should now have 2 movies in the project, an empty timeline and the timeline from the original project. The empty timeline can be deleted. Save the project with a new name and r

HTH

John EB

CubeAce wrote on 12/31/2024, 10:30 AM

@johnebaker

Hi John.

Upon closer inspection what I am seeing should not be possible.

The monitor showing and amount of video in the project which should be reflected in the timeline track content.

I mistook the timeline for a track due to the lack of time markers across the top and appears locked.

There are no tracks at all showing in the timeline mode when the minimum track number allowed should be four.

No matter what I try to set in the movie project settings I cannot reduce the number of tracks to less than four.

Were there any warning messages of missing files when the project was opened?

Has the location of the used files been changed?

Ray.

johnebaker wrote on 12/31/2024, 1:21 PM

@CubeAce

Hi Ray

. . . . Upon closer inspection what I am seeing should not be possible. . . . .

Agreed, I have seen some odd behaviours with the program layout when the project files gets corrupted, however what @kaywah is seeing, I have not seen before.

. . . . . No matter what I try to set in the movie project settings I cannot reduce the number of tracks to less than four. . . . .

Same here.

John EB