MEP keeps crashing

kate-m wrote on 9/20/2024, 11:16 AM

Hi everyone :-)

in the past year MEP keeps crashing, so i started working with another video programm, but i'd acctually like to keep working with MEP. Also i have lots of unfinished projects in MEP i'd like to finish. This is the MEP i have on my Windows 10 computer.

"C:\Program Files\MAGIX\Movie Edit Pro Premium\2020\Videodeluxe.exe"

 

And this is the crash info (below).

Thanks for any good tip :-)

Kate

 

Crash log:


----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  20.09.2024  17:54
----------------------------------------------------------------------
CrashDump 20240920_175446_v19.0.2.58.dmp successfully written

Error in module "KERNELBASE.dll" (Load address: 0x00007FF999180000) to address 0x00007FF9991BB699 (Exception 0xe06d7363 "")

Unknown Thread   (ThreadID: 00001c60)
  00007ff9991bb691   20 48 ff 15 6f eb 1a 00 
  00007ff9991bb699 > 0f 1f 44 00 00 48 8b 8c 
  00007ff9991bb6a1   24 c0 00 00 00 48 33 cc 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

videodeluxe.exe    10.02.2020  15:13      2d24803b

Memory Allocation
Base:        1.160
PE:        35.200
Pages:        13.107.200

PI:        48.384
PI_TEMP_DATA:    13.808
SI:        251.856
SI_TEMP_DATA:    305.888
FSI:        3.840

Blocks:        53.572
Temporary:    648.696
BE:        2.464.000
PLE:        693.296
BE Pool:        3.984
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
Video:        1.335.972.160(1.335.972.160/1.333.700.112)
Bitmap:        0

Video thumbs:    6.400(80)
SI Display Cache:    6.159.952
PLE Display Cache:    617.080

Buffer:        0
Pointer:        240

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        66
PPE:        80.000

Video Monitor:    0
malloc/free:    0
DIB:        7.255.924

VP: admin:        480
VP+Trans: privateData:        672
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    9478 MByte

TLS:        935
MXGUI:        41.257.466
Sum:        1.509.737.708

Processor [46]  2905MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 19045)
Used Memory: 9339 MB             Max Used Memory: 9340 MB
Free Virtual Memory: 20725 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FF9991BB699  0000000036E390A0  RaiseException+69
00007FF96580E349  0000000036E39170  _BuildCatchObjectHelper+3B1
00007FF99B4F1C96  0000000036E3B730  RtlCaptureContext2+4A6
0000000072F82C96  0000000036E3B790  MxQt::QCoreApplication::quit+D6
0000000072F7F9D4  0000000036E3B7D0  MxQt::QCoreApplication::addLibraryPath+2E4
0000000072F82291  0000000036E3B860  MxQt::QCoreApplication::postEvent+161
0000000072FA7530  0000000036E3B8F0  MxQt::qt_qFindChildren_helper+910
0000000072FA0595  0000000036E3BA00  MxQt::QMetaObject::activate+235
00000000732E2F02  0000000036E3BA40  MxQt::QNetworkCookieJar::`default constructor closure'+E22
0000000072FA08DD  0000000036E3BB50  MxQt::QMetaObject::activate+57D
00000000732FDB02  0000000036E3BC30  MxQt::QNetworkReply::url+9FA2
00000000733636ED  0000000036E3BCA0  MxQt::QNetworkReply::uploadProgress+21D
0000000072FA519A  0000000036E3BE50  MxQt::QObject::event+DA
0000000072587580  0000000036E3BE80  MxQt::QApplicationPrivate::notify_helper+140
00000000725864DA  0000000036E3C5C0  MxQt::QApplication::notify+1B9A
0000000072F81FF9  0000000036E3C640  MxQt::QCoreApplication::notifyInternal2+B9
0000000072F83CC1  0000000036E3C6F0  MxQt::QCoreApplicationPrivate::sendPostedEvents+221
0000000072FC7825  0000000036E3C800  MxQt::QEventDispatcherWin32::processEvents+DB5
00007FF99948EF5C  0000000036E3C990  CallWindowProcW+60C
00007FF99948E684  0000000036E3CA10  DispatchMessageW+4A4
0000000072FC6F99  0000000036E3FDA0  MxQt::QEventDispatcherWin32::processEvents+529
0000000072F7E991  0000000036E3FE20  MxQt::QEventLoop::exec+1B1
0000000072DFB7C2  0000000036E3FE70  MxQt::QThread::exec+92
0000000072E0038A  0000000036E3FEC0  MxQt::QThread::start+2FA
00007FF9657D4F6B  0000000036E3FEF0  beginthreadex+107
00007FF9657D5098  0000000036E3FF20  endthreadex+118
00007FF99AF17374  0000000036E3FF50  BaseThreadInitThunk+14
00007FF99B49CC91  0000000036E3FFD0  RtlUserThreadStart+21

Comments

emmrecs wrote on 9/20/2024, 2:12 PM

@kate-m

Hi Kate,

KERNELBASE.dll is a Windows core file, so this seems to be a problem caused by your OS rather than MEP.

If you read this Microsoft forum thread you will see it includes a suggested procedure to try and resolve the error.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

kate-m wrote on 9/21/2024, 2:13 PM

Hey Jeff,

wonderful, that did it!

have a lovely evening :-)

Kate

Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz

32,0 GB (31,9 GB usable)

64-bit operating system, x64-based processor

Windows 10 Pro

21H2

NVIDIA GeForce GTX 1650

MAGIX\Movie Edit Pro Premium\2020\Videodeluxe

emmrecs wrote on 9/22/2024, 8:25 AM

@kate-m

Hi Kate,

Excellent news, and thanks for the feedback.

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

kate-m wrote on 9/23/2024, 12:59 PM

You're very welcome :-)

Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz

32,0 GB (31,9 GB usable)

64-bit operating system, x64-based processor

Windows 10 Pro

21H2

NVIDIA GeForce GTX 1650

MAGIX\Movie Edit Pro Premium\2020\Videodeluxe

loos_5 wrote on 9/28/2024, 6:59 AM

Hi i had a similar problem for the last months. the kernelbase issue was driving me nuts.
crashing about once every hour.
Last week i noticed magix was using an excessive amount of virtual memory.

My system was set to automatic virtual memory allocation.
The problem (allmost) fully disappeared when i manually set the memory to 100gb

Hope this will help other users as well.