MEP constantly stops working and shuts down

kaysmiles wrote on 8/6/2012, 11:23 PM

I bought a new camera and MEP to go with it. However, every time I try to import videos that were filmed on my camera, MEP suddenly stops working and shuts itself down. If I delete my videos from my video folder then everything works fine. It's only when the videos from my new camera are in the folder does MEP stop working. The strangest part is that I didn't have this problem the first couple times I tried out the software. I might have done something wrong but I have no idea what! I already tried reinstalling MEP but nothing works. Every time this happens a new file appears in my video folder with the name mxfilerelatedcache.mxc2. I don't know what it is and I can't open it.

My camera is a canon vixia HF R300. I have windows 7 as well. I'm very clueless as to what's happening and I'm willing to provide more information! Movie edit pro MX.

Comments

gandjcarr wrote on 8/7/2012, 4:33 AM

Hello,

Are you using MEP to import the file from your camera, or the canon software to import it then edit in MEP?  Also are you importing MP4 file or AVCHD?

George

gandjcarr wrote on 8/7/2012, 12:12 PM

Would you mind trying to import them to your computer using the Canon software, then try dragging them into a new MEP project and let me know what happens?  Sorry to ask so many things, but I need a better understanding of what is going on whith your system to be able to offer a possible solution.

George

gandjcarr wrote on 8/7/2012, 3:04 PM

Hi Kaysmiles,

This is really great.  We are making progress with this problem.  I too want this to work for you, but please know that I do not work for Magix.  Very few people on this forum do.  I just want to do whatever I can to help make the software and creating videos be a pleasant experience, not a pain.  So you are importing a HD video from your camera and the file now works but is jerky.  What does MEP suggest that you convert it to?  HD files will seem to play back a little slower or "jerky" in the MEP monitor, but if you export the file to say something like MPEG-4 and play that back on your computer, then use something like "Media Player Classic" it should play back pretty well.  If not, you could have a problem with not having enough RAM for the file size.  You could try burning the file to DVD and see how well it plays on DVD and your TV.  If it is still jerky or has some hesitation, let me know.

George