Comments

johnebaker wrote on 12/12/2017, 11:50 AM

Hi

. . . . The new upgrade took . . .

We need more information:

  1. Computer specification - processor make/model, graphics card or chipset, RAM,  hard drive configuration, sizes and free space?
     
  2. Windows version and is it up to date?  Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
     
  3. What is the full name and version of the program as found under Help, About . . . .
     
  4. Do you mean you can no longer add WAV or MP3 files to a project in Music Maker or you can no longer export as WAV or MP4 files?

Also please read this post before replying and add any other information you think may be relevant.

John EB 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

wendy-reader wrote on 12/13/2017, 12:55 PM

The computer is a laptop HP with Windows 10 the program took away my ability to export to itself as a wave file or mp3 It only allows post to facebook , cloud, and a few others went back to my other laptop to be able to work which I didn't update and won't if that's what it'll do thanks for information

Larry98 wrote on 12/13/2017, 12:57 PM

What is the full name and version of the program as found under Help, About . . . .

You have to give a answer @wendy-reader

Last changed by Larry98 on 12/13/2017, 12:59 PM, changed a total of 1 times.

MAGIX Fan seit 2014.

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Video deluxe Premium, Video Pro X, VEGAS Pro Edit 15, Music Maker und Xara Designer Pro X.
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