Magix Support - support2.magix.com - Customer area switches to French

browj2 wrote on 1/15/2017, 12:25 PM

For a while now, when I go into Magix support, in English, as soon as I click on Customer area the interface changes to French. If I go to the bottom of the screen, select the map and change to English, it comes back to the first area that is shown after logging in. Press on Customer area and it's back in French. Is this just me or can someone confirm this.

Thanks,

John C.B.

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Comments

johnebaker wrote on 1/15/2017, 2:02 PM

Hi John CB

I am getting the support area in German at the moment, however this is because I am in Austria at the moment - changing the language behaves as you have seen.

I suspect that the 'English language' override in the URL is not working - I am currently seeing https://support2.magix.net/customer/en/customer/downloads/tools - however I am still getting the German version

I suspect the geo-location feature of the website sees your Province as French and that is causing the issue with the language override in the URL not working as above.

John EB

Last changed by johnebaker on 1/15/2017, 2:02 PM, changed a total of 1 times.

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browj2 wrote on 1/15/2017, 5:11 PM

Hi John,

It didn't use to do that. Also it starts off fine in English and then switches to French. I will advise Magix.

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos