Magix store no longer showing VST instruments to buy

Peter-Wicher wrote on 3/14/2022, 6:34 AM

I went to the store and clicked on VST instruments, but nothing is showing up. I checked it a couple days ago and still had a list showing up of all the instruments I could possibly buy, and now I'm getting nothing. I'm using MMM 2022 Premium edition, and I was hoping to buy a handful of new instruments. What's going on?

Comments

SP. wrote on 3/14/2022, 6:46 AM

@Peter-Wicher I also noticed that the store is missing the instruments since at least Friday. There are also bought instruments missing in my Download tab so I couldn't reinstall them if I hadn't backed up the installers. I would guess there is some problem in the store server backend that causes this.

johnebaker wrote on 3/14/2022, 12:48 PM

@Peter-Wicher

Hi

Have the VST's appeared in the Store for you?

If not ensure that the Search box is truly empty - click the X alongside it to fully clear any characters that were entered - after a search using the backspace or delete key to clear the search parameter box may not clear it correctly.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Peter-Wicher wrote on 3/14/2022, 1:04 PM

@Peter-Wicher

Hi

Have the VST's appeared in the Store for you?

If not ensure that the Search box is truly empty - click the X alongside it to fully clear any characters that were entered - after a search using the backspace or delete key to clear the search parameter box may not clear it correctly.

John EB
Forum Moderator

I'm using MMM Premium 2022. There's no X that pops up next to search bar. Store page for VST still empty. Installed Premium 2021 and it's the same thing in the store where nothing shows up. Checked on producer planet and it's just a bunch of synths I've never heard of. Got a feeling it's something on Magix side. Hopefully can be resolved super quick because I am aiming to buy a bunch of instruments as soon as possible.

Graham-Hawker wrote on 3/14/2022, 3:03 PM

Hopefully can be resolved super quick because I am aiming to buy a bunch of instruments as soon as possible.

Nothing showing for me either. However buying the Magix instruments at full price is not good value. Only a few are worth the full asking price. Sales come along fairly regularly. Besides the old days when you could download a bunch of instruments with the Premium Edition I got most of my instruments by buying Samplitude Music Studio as this program actually shares instruments with Music Maker. And I bought a cheaper older version. I assume this still works with Music Maker 2022. I think you get 13 instruments and 12 tiny percussion instruments.

browj2 wrote on 3/14/2022, 3:04 PM

@Peter-Wicher

Hi,

Hopefully can be resolved super quick because I am aiming to buy a bunch of instruments as soon as possible.

It may be more cost-effective to get Independence. Wait for a sale.

John CB

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

johnebaker wrote on 3/15/2022, 4:57 AM

@Peter-Wicher

Hi

. . . . There's no X that pops up next to search bar. . . .

That is good - if and when it does happen it looks like this

Try Cleaning up store in the Program settings, General options tab.

HTH

John EB

 

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Graham-Hawker wrote on 3/15/2022, 6:45 AM
Try Cleaning up store in the Program settings, General options tab.

I tried cleaning up the store. Before I did that it only showed three instruments that had updates and one other and the D16 instruments. After cleaning it only shows the D16 instruments. This is with Music Maker 2021. Not that I'm worried.

SP. wrote on 3/15/2022, 6:57 AM

@Graham-Hawker It is the same with Music Maker 2022.

Graham-Hawker wrote on 3/15/2022, 7:34 AM

@Graham-Hawker It is the same with Music Maker 2022.


I don't have MM2022 installed. My graphics are not good enough. It is the same in both my Music Maker installations MM2021 and MM2019 which I think was updated to MM2020.

Emanuel-Kaufmann wrote on 3/15/2022, 7:45 AM

I have the same problem. I don't see any instruments either. only the D16 Group instrument is shown. Hopefully the bug will be fixed soon. .

Peter-Wicher wrote on 3/15/2022, 11:28 AM

@Peter-Wicher

Hi

. . . . There's no X that pops up next to search bar. . . .

That is good - if and when it does happen it looks like this

Try Cleaning up store in the Program settings, General options tab.

HTH

John EB

 

 

Hello, I cleaned up the store cache and I'm still getting nothing.

johnebaker wrote on 3/15/2022, 11:57 AM

@Peter-Wicher, @SP., @Graham-Hawker

Hi

The issue with the Store has been reported to Magix, they are investigating.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SP. wrote on 3/16/2022, 8:07 AM

For me the instruments are showing up again. I had to go into the program settings and click on the button to clean up the store. After Music Maker restarted I logged in and now I can download everything I bought in the past.

johnebaker wrote on 3/16/2022, 6:31 PM

@SP.

Hi

There was an issue at Magix's end which has now been fixed.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SP. wrote on 8/18/2022, 12:17 AM

@CacophonousBlacksmith84 I answered your question here https://www.magix.info/us/forum/for-2013-and-2014-how-do-i-activate-vst-instruments-i-bought--1304523/#ca1803318