Magix refuses to recognize my e-mail address

Alfred-Ordunio wrote on 1/1/2024, 4:37 AM

I had installed Movie Studio 14 on old computer. Don't have old disc. Computer is kaputt. I have installed Movie Studio 16 on new machine but when I gave my primary address I was told it was already in use. Why doesn't Magix use the email I want to use? I need to have this situation rectified. My primary email is: Removed by Moderator

Comments

SP. wrote on 1/1/2024, 5:28 AM

@Alfred-Ordunio Enter your old e-mail address or change your old e-mail address in your customer account at Magix.com.

emmrecs wrote on 1/1/2024, 5:39 AM

@Alfred-Ordunio

Please be aware these are public, user to user forums. There are no Magix staff present and personal data, like your email address, should never be posted here. Hence, I have edited your post.

Also, please read this pinned post and follow the advice given there. This thread will be closed.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam