Magix Order Support

VanAwful wrote on 3/18/2021, 7:53 AM

How do I contact Magix to report an issue with their online ordering system? Why has the Magix support gotten worse instead of better? I just need to send an email to support instead of digging through forums for something that the forums do not cover.

I want to upgrade my Xara software but the online ordering no longer allows me to enter a billing address that is different from the shipping address. When I edit one of them, it changes both. I need the names and addresses to be different.

Comments

emmrecs wrote on 3/18/2021, 7:57 AM

@VanAwful

Welcome to the Magix user to user forums.

To resolve this issue you should email infoservice@magix.net and explain exactly what you need to be able to do, and why.

I suspect the reason the online ordering system does not allow this is a security measure, to ensure that no-one can order the software but have "a.n.other" be charged for it.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam