Magix Order Support

VanAwful wrote on 3/18/2021, 7:53 AM

How do I contact Magix to report an issue with their online ordering system? Why has the Magix support gotten worse instead of better? I just need to send an email to support instead of digging through forums for something that the forums do not cover.

I want to upgrade my Xara software but the online ordering no longer allows me to enter a billing address that is different from the shipping address. When I edit one of them, it changes both. I need the names and addresses to be different.

Comments

emmrecs wrote on 3/18/2021, 7:57 AM

@VanAwful

Welcome to the Magix user to user forums.

To resolve this issue you should email infoservice@magix.net and explain exactly what you need to be able to do, and why.

I suspect the reason the online ordering system does not allow this is a security measure, to ensure that no-one can order the software but have "a.n.other" be charged for it.

HTH

Jeff
Forum Moderator

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