Comments

johnebaker wrote on 12/2/2016, 6:54 PM

Hi

Assuming that you are connected to the Internet when entering your email address and serial number.

If MMM 2016 was installed on Windows 7 or 8 and you then upgraded to Windows 10, then you need to re-install using this procedure.

Otherwise we need more information - see this post.

HTH

John EB

Last changed by johnebaker on 12/2/2016, 6:54 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

billzhq wrote on 12/3/2016, 8:02 PM

Hi

Assuming that you are connected to the Internet when entering your email address and serial number.

If MMM 2016 was installed on Windows 7 or 8 and you then upgraded to Windows 10, then you need to re-install using this procedure.

Otherwise we need more information - see this post.

HTH

John EB

What should I do? 

Im using a dell inspirion, my outlook account is always connected too, I closed all running apps, but I believe avg is running in the background and some other procceses in the background also.