MAGIX Movie Edit Pro 2015 doesn't open

rochepatrick0 wrote on 11/28/2016, 8:58 PM

So I purchased and installed MEP about a month ago, and it worked fine for a while. The past few weeks though, it just won't work. When I boot up the program, it immediately brings up the Troubleshooting window, something about a crash log. I close that, and then another pops up about a "serious program error", that there's an error in "module KERNELBASE". Then the whole thing shuts down, every time I try to use it. I've tried deleting and reinstalling the entire program, and nothing's worked. Can anyone help?

Comments

The-Tesla-Hunt wrote on 12/31/2016, 11:51 PM

That sounds really crazy... what are your computer specs?

johnebaker wrote on 1/1/2017, 4:03 AM

Hi

Un-installing and re-installing will not fix some issues unless you have cleaned up files left behind after un-installation. These files cannot be removed by the un-installer because they are created by the program after the installer has completed and it knows nothing about them.

If you are using Windows 10 then follow this procedure to ensure you get a clean install.

For Windows 7 an 8 use the same procedure except in step 4 press the R key instead of the X key, in step 5 type cmd and press enter.

HTH

John EB

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