MagicMaker Premium 2021 Won't Install

Aidan-Mcallister wrote on 12/20/2020, 12:24 PM

I recently bought MagicMaker Premium 2021 but it won't install. When I download and run exe file, it launches the download/install manager but the launch won't move off 0%. It keeps pausing the download. I have used multiple browsers to download the exe file, I have run the exe as administrator and I have disabled the firewall.

Any advice would be greatly appreciated.

 

Windows 10 laptop, 64bit, I7 processor

Comments

johnebaker wrote on 12/20/2020, 1:40 PM

@Aidan-Mcallister

Hi and welcome to the forum.

This often occurs due to Internet connection disruption/drop out.

Does the download resume if you click the Continue button in the dialog?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Aidan-Mcallister wrote on 12/20/2020, 2:14 PM

@johnebaker

 

Thanks for the reply. When I select continue, the download appears to restart but pauses again after a couple of minutes. The progress stays at 0%.

 

Thanks again

johnebaker wrote on 12/20/2020, 4:45 PM

@Aidan-Mcallister

Hi

Check your antivirus/firewall is not blocking the executable called

musicmakerpremium2021_dlm_dizw8a.exe (or similar)

You may need to add an exception in your AV/Firewall software. How you do this will depend on the AV/firewall software you are using, some users have found they have to disable the AV/Firewall completely.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Aidan-Mcallister wrote on 12/21/2020, 9:22 AM

@johnebaker

Hi John,

 

Thanks again for the reply. Unfortunately I am still getting the same problem with the download manager app. I tried both allowing the exe app through my firewall, as well as disabling the firewall altogether. As before, it starts to buffer the download then pauses after approx 2 mins. No progress is ever made.

Any other suggestions are appreciated and welcome. I'm leaving it rather late to record my christmas album.

 

Thanks again

johnebaker wrote on 12/21/2020, 12:10 PM

@Aidan-Mcallister

Hi

Try downloading from here. this is a direct download.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Aidan-Mcallister wrote on 12/21/2020, 12:28 PM

@johnebaker same issues with the direct download. The insallationsmanager program begins but stays at 0% and then pauses.