Comments

emmrecs wrote on 5/28/2020, 9:40 AM

@SYNTHIZIZ

Welcome to the Magix forums.

Sorry you're experiencing this problem but these are user to user forums, not a contact for Magix Support. As such, clearly no-one posting here can offer you any advice, I think. You need to use the Support button in the header of any forum page to contact Magix Sales.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Ushuaia wrote on 5/28/2020, 12:14 PM

I am having the exact same problem. It says acquired yet it wont let me download the loops. Also, there are some soundpools that it looks like are no longer there that I downloaded before. Now when I load previous songs I made they are incomplete because they are missing the loops from those sound pools. What the heck is going on

 

emmrecs wrote on 5/28/2020, 1:18 PM

@Ushuaia

Unless you also are having problems entering a new Credit Card number in order to continue your subscription, you are NOT experiencing the exact same problem as @SYNTHIZIZ.

If your problem is NOT connected to entering your Credit Card details please do not hijack another user's thread but rather start a new one with your question.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

SYNTHIZIZ wrote on 5/29/2020, 3:05 AM

Go to your settings and rescan your soundpools and hit the clean up store option and that should get you back on track