looking to cancel all software, and request refund

Joseph-Messineo wrote on 10/25/2021, 9:50 AM

Purchase Photostory 2021 or 2022

I have been charge 3 times of $39.99, looking for contact number to refund all charges and canceling software.

thanks joe messineo

account is under my email: Email address removed by Moderator

Comments

emmrecs wrote on 10/25/2021, 10:57 AM

@Joseph-Messineo

Welcome to the Magix user to user forums, so not a contact for any Magix staff and personal information, like your email address, should never be posted to a public forum like this one. Hence I have edited your post.

Magix' Full Terms and Conditions, including about how to request cancellation of a software order, can be found here.

You say you have been charged 3 times of $39.99. That would imply you have ordered the software three times. Is that correct? If so, why? Exactly what problems have you experienced with Photostory? There are a number of experienced users who post here who may well have been able to help you resolve those problems.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam